Flight Centre Broadway, Newmarket, Auckland 1023

"If I could give zero stars, I would. My refund was processed 21 weeks ago and I was told it would take up to 18 weeks. Not only is it a month late, but I have not received any responses to my emails requesting an update. There is a severe lack of organization within this company as I am struggling to get a response. I thought flight center was a renown company, but am wondering if I have just been scammed $3,000 now."

"I went to this branch this afternoon to purchase a one-way ticket to Europe, I was also interested in purchasing travel insurance and accommodation for a month. First, the branch and staff are not welcoming at all. I got there, I saw an attendant who was free (he was scrolling on his phone like all the rest there). I asked if he could help/serve me and he seemed bothered but accepted. Very disengaged. I sat down and asked a quote for the flight I was interested, in which he passed a higher price than I had previously consulted on the minute before, I just politely questioned if we were talking about the same flight, in which he turned his screen in a rude way, laughed ironically and said that it is the global system, not the store system. Okay dude, no need to act like that. I work with customer service and never treated people this way. To work with customers, you gotta love your job or leave it. Fica a dica, querido."

"Calling the New Market flight centre is a nightmare. 4 days total I’ve tried calling at least 4-6 times to ask when my email will be coming through of my flight details that I paid but wasn’t confirmed due to an unknown reason, our trip is in a couple of weeks, therefore the need for these details is urgent. I was told I was going to receive an email confirming my payment etc and it’s been almost 2 weeks now. I can never get anyone one on the phone and I know the store isn’t very busy. I’ve tried calling at different times of the day including the quietest periods and still no answer. Your answer machine advised to leave a message and that I will hear back from you in a day or two and still no call back. It’s making the experience rather frustrating."

"Came in and dealt with Cody Baggenstos Super helpful with getting me on a flight with a couple issues I was having doing it online , Great knowledge on travel deals , tips and attention to detail . Customer service was on Point :-) Highly recommended"

"I recently booked a trip to Europe with Flight Centre and was fortunate enough to work with Brad as my travel agent. From the very beginning, Brad was professional, helpful, and efficient in making sure my trip was planned to perfection. Not only did Brad take the time to understand my specific travel needs and preferences, but he also provided valuable recommendations and insights that enhanced my trip experience. He was always quick to respond to my questions and provided excellent customer service throughout the entire booking process. One of the things I appreciated most about working with Brad was his attention to detail. He made sure to double-check all of my bookings and provided thorough documentation, which gave me peace of mind booking such a complex trip. Overall, I had a fantastic experience with Flight Centre and would highly recommend Brad to anyone looking to book their next holiday."