Big Chill Distribution Ltd
28 Pukekiwiriki Place, East Tāmaki, Auckland 2013
About the Business
Welcome to Big Chill Distribution Ltd, located at 28 Pukekiwiriki Place in Auckland, New Zealand. As an establishment and point of interest, we specialize in efficient logistics at optimum temperatures. Our dedicated team is committed to delivering exceptional results and ensuring superior customer satisfaction.
At Big Chill Distribution Ltd, we understand the importance of reliable and timely service. On Thursday 13th July, all pickups, deliveries, and Linehaul operations will proceed as normal. However, on Friday 14th July, in celebration of Matariki, there will be no nationwide deliveries. Only pre-arranged pickups will be available on this day.
During the Easter Weekend from Friday 7th April to Monday 10th April, we will continue to operate with all pick-ups and deliveries as normal across our network. Our Linehaul units will also be in operation during this time.
Please note that on specific public holidays, our services may be affected. On Wellington Anniversary (Mon 23rd Jan), Auckland Anniversary (Mon 30th Jan), Nelson Anniversary (Mon 30th Jan), and Waitangi Day holiday (Mon 6th Feb), we may have limited availability or altered schedules. We recommend contacting us in advance to confirm our services on these days.
At Big Chill Distribution Ltd, we take pride in our ability to provide efficient logistics services while maintaining optimum temperatures. Our team of dedicated professionals is committed to delivering exceptional results and ensuring superior customer satisfaction. Contact us today to experience the difference of working with a reliable and customer-focused logistics provider.
Reviews
"Big Chill misplaced our order, showed no respect or were even tiny bit sorry when communicating about it. The administrator Sally needs to learn how to do good customer service as she is very rude and unpleasant to deal with. I would not recommend Big Chill to anyone and would advise anyone looking for a reliable service to look elsewhere."
"Missed uncountable deliveries, products gone missing, worst drivers who receive complaints from almost all customers. Drivers don’t care less, they even said ‘no drivers anyways, you go ahead and make your complaints, no one cares’."
"Not sure how a company like this is still In business really. Takes countless admin hours to chase up packages and customers just think you’re incompetent because products never show. As a supplier you should run! Surely there is a better option out there."
"I wish I could give zero stars! After loosing our order and poor communication throughout that, our order arrived completely melted in totally wet cardboard boxes a full day late. Customer service is shocking. For a big company, specialising in frozen and chilled transport this is unacceptable. Big Chill has not delivered the service they promised and that we paid for. I understand mistakes happen, but it is how you deal with your customers after that, that counts. It worries me that a Big Chill treats perishable food that poorly and then expects it to still be consumed. I am very disappointed and would highly recommend to use a different company to save you the stress and trouble and to make sure your recipient doesn’t get sick."
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