Country Road - Sylvia Park 286 Mount Wellington Highway, Mount Wellington, Auckland 1060

"I came in today to buy a dress and get it shipped to my address but I was brushed off. The first girl didn't know what I was talking about and went to grab someone else who was either a senior staff or manager. But, when I asked her my question she brushed me off and said I could go home and do it myself on the computer. I knew it wouldn't work but she never let me finish my question in the first place. So I asked again and she brushed me off again. I go all the way home and try it and like I thought it doesn't work. I don't know if it was because I looked young? or how I was dressed? but I felt embarrassed."

"Bad service. Old lady at register said our spend of $270 would count towards a voucher to spend later and if we used the current voucher on the account it would not affect this. We believed her since we assumed she must be a senior staff member. She neglected to inform us once the voucher was applied it was irreversible and when we asked to not apply any voucher, it was too late. She was quite rude and offered no solution or apology other than “oops”. Left a sour taste in our mouths after this experience and it seems as if she actually had no idea what she was doing whilst maintaining a snobby fake friendly persona."

"The customer service at Sylvia was disappointing, let me just point out how snobby the workers are. They do not greet customers, it was hard to tell who the staff was. However the stock and range of products were excellent. I suggest just shopping online lol."

"Came into the store on a Sunday looking for a gift for my daughter. A blonde girl with glasses helped me - she was conversational and very efficient in finding me a tote bag. My daughter loves it, will be shopping here again."

"Quality clothing, a lot of variety in length of jumpers, jackets, plenty of pants in light and dark colours, red influences throughout the clothing range for the upcoming winter season. The staff were friendly helpful and plenty of them available which is such a nice customer experience. The shop interior is well lit and bright and inviting. There is a section for childrens clothing and home interiors at the back of the store. They also have an online store. Mobility access is good for those that need it."