Trade Depot Auckland 306 Neilson Street, Onehunga, Auckland 1061

"Absolutely impossible to get in contact with them. Delivered a fridge on the wrong day so that I was locked out of my house and had to get movers in so I could get into my home. Phone calls emails webchat all unanswered in a day. One time i got through after q.5 hours and it was answered before delivery she said it was sorted. It was not. Photo yes that is my front door with the huge fridge in front if it that I can not move. If negative ratings were here it would get one ."

"Such a helpful bunch. My friend lost their phone in the shop and they helped us get it back. I phoned to say we were coming in and they made sure to have it ready for us. I can also say that I have appreciated the range that Trade Depot carries and the opportunity to get good products at great prices."

"hard to conversation.. no answer.. very late Delivery and no inform by txt or call deliver is awful.. damaged boxes and when i open it refrigerator 2 big dent marks on front door.. i emailed them but no response 3days,, I'm so sad.. they make me mad.. 23/03/2023 I receive from Trade depot Thank you for getting in touch, I am really sorry to hear this. I have booked driver to come on Monday and pick up the return. Please don't hesitate to get in touch if I can help with anything further. Now on 21/04/2023 no one called me or email. I'm still waiting and keep product... If you consider buying from here Think one more please"

"Order three bathroom furnitures, two were delivered as damaged. Vanity was broken in half, and its replacement got a chipped edge which they refused to cover as warranty. Side cabinet got broken top and bottom boards. No warranty, no replacement, no refund, and no response from their email or online chat. Do not trust their products' quality and shipping quality, even though the package is intact, there is always broken part inside! Make sure you rip off all packages and check all details when you receive them by shipping. I used to think they have good price with reasonable quality, now I have to dump all of them and spend double cost to get replacements from somewhere else."

"I bought a double door fridge for $600 approximately which is running okay so far. My friend recently got a small wash basin for $69 which also looks okay. I've not dealt much with these guys but have heard they sometimes have good deals. The warehouse is massive, well maintained and presented. However, I feel there should be more staff members around to assist in my opinion. Staff members at the counters are friendly and helpful but seem under pressure. The overall procedure in terms of purchase to delivery/pick up can improve. Customer service is okay but can improve in terms of speed and efficiency."