Champers Motor Inn 10 Pharazyn Street, Melling, Lower Hutt, Wellington 5010

"My partner was calling out and ringing bells for about 10 minutes in the reception before someone finally came down. He told my partner that there were no rooms available. My partner told him we had booked a room. He said that the website was down and it wasn't his problem! No apologies or anything. Was very stressful as we have a baby and then had to search for another place to stay. Fernhill across the road were amazing, I recommend going there instead!"

"I never got to stay as covid locked down happened, so could not use the room. Was offered a credit voucher went to book in one of their other rooms and the rooms were not up to standard, bedding had stains, floor needed cleaning, drawers were broken and poor service. Asked for a refund and they would not, very disappointed."

"Hopeless. I had a booking. When I arrived at 4.45pm the place was locked up with no information of who or how to contact anyone. I finally contacted someone by phone who told me they didn't have a room for me and that they had been trying to contact me all day. Lies!! I had my phone with me all day - no missed calls. Don't book here. Fernhill across the road were fantastic."

"Absolutely unbelievable. Dirty sheets on arrival. Old toothpaste splashed behind the sink and on mirror, tea towel had not been changed from previous Person. Floors not vacuumed. No daily housekeeping. If your lucky you get replaced bathroom towels and bin empty but that's it. They do thier so called housekeeping in the middle of the day late evening. They don't mop the floors, don't vacuum, don't make the beds. No restaurant like stated. Hardly anyone in office. Found receipts from previous people down side of couch. Bed too soft and springy. Definitely a cheap old bed. Not worth the money you pay. Should only be a 1 or 2 star. This place should be reported."

"I booked in my partner and had reception agree to a cost of $150 for the night. They forced me to agree to pay by credit card or they would not hold the room. I was then charged $172.38!! NOT what was agreed! When queried, they argued that was the credit card convenience fee. That was clearly not true! I called and emailed and called some more, to arrogance, fob offs and general delay tactics. They never called back when they said they would call back and to this day nearly 2 weeks later, I have not had any refund. Watch out as they keep your credit card details on their files too, which I never agreed to, and from their behavior, that concerns me. Also of note, there is no cutlery in the room, so if you MUST stay here, take your own. We wont be back. I will be happy to change this feedback when the issue is resolved but they have dragged the chain blaming each other and their 'finance department'. Give me a break! I have worked in hotels too, made charging mistakes and made appropriate refunds. IT IS NOT THIS HARD people!"