White Cross Healthcare New Lynn 2144-2146 Great North Road, New Lynn, Auckland 0600

"I arrived with severe pain late in the afternoon and didn't have to wait long to see the doctor. The doctor showed a lot of knowledge, explained me everything about the symptoms and also about the next steps and options available. I was given an injection to relieve the pain and had to come back next morning to schedule a CT scan. The second doctor was also great and managed to book the scan within a couple of hours. All the staff was very nice and helpful. Would definitely go back there."

"Not happy having to wait over 2 hours if you 'walk in' & need to see a Dr urgently. You're never able to get through when calling to book in for an appointment. If you're lucky to get through on the phone, you'll be told to wait at least a week to be seen/apptment time. It's appalling, you can't even get two kids seen at the same time instead you have to book them at separate times during the day! Drs a great once you FINALLY get to see one but these guys really need to either get more staff or improve on their processes because whats happeming at the moment is failing."

"I got involved with White Cross New Lynn/Avondale because I was looking for doctors I could trust. I have been with them almost 10 years. I've never been let down. Their doctors are thoroughly up to date and will do their best! In my past I have recommended them for pre-employment medical and ACC work with employees (10 years ago). The doctors and nurses are awesome especially my doctor who understood my pain and problem. Do I trust them? 100% I also have the app to check my medical tests and results which also helps in me giving a 5 star review. Just the reception and phones might need some work in customer service! My doctor is awesome and the nurses I met are also awesome. I also love that they are open long hours and 7 days!"

"White Cross New Lynn don’t even deserve a star at all. DO NOT COME HERE!!!! My partner had broken his left thumb at work, we were referred to them since Waitakere Hospitals wait times were 6+ hours. After waiting about 2hours to see the doctor we had the Xray only to be told 10mins later by the doctor that it wasn’t broken, even though we clearly stated it was leaning to the right and he complained it was painful to bend, his pain had not eased up, not even the slightest. Doctor sent us away with a splint that only caused more pain, paracetamol and to come back next tuesday because the doctor said, “Come and see the other doctor who’s seen more xrays than me and he can confirm if it is broken”. SORRY WHAT?! We’re busy working parents who came all the way to have something sorted and pain relief offered. TERRIBLE SERVICE! Now, we live far away from White cross New Lynn and we had gone there purely because we were in the area. Eventually we went to our GP who attempted to locate the xray as the pain was still unbearable - what do know, she couldn’t find it on record. Attempted to contact white cross reception, no answer - more days went by and someone calls back saying, “oh yeah your results have come back and yes, your THUMB IS BROKEN you’ll need to come back.” And this was 3weeks after we initially went to seek medical assistance - Our GP said to ask them to forward the Xrays and both times they called asking us to come in, we said we can’t it’s out of the way CAN YOU PLEASE FORWARD TO OUR GP SO SHE CAN DO WHAT YOUR DOCTOR FAILED TO DO! Did they send the xrays? Take a guess….? NO! Is my partners thumb still broken, YES! Will we ever go back to White Cross New Lynn! Absolutely NOT! Worst place ever, do not come here! Do yourself a favour wait to see your own GP OR wait the 6+ hours at the hospital, at least you’ll be assessed properly and thoroughly!"

"Wasted 3 hours and at the end doctor was rude and no smile or talk, extremely sick just gave 2 parestamol and reffed us to the waitakere hospital. White cross said we send them letter they will check you right away, now sitting here and wasting our time they said to wait."