Vivo Hair Salon The Boundary 5 Vitasovich Avenue, Henderson, Auckland 0612

"My son had a great haircut here. He loved his new look."

"A very welcoming and professional bunch. Kylie did a great job. She listened to what I wanted then executed it flawlessly. Thanks team!"

"Went in for a balayage last week Thursday for an upcoming overseas trip the following Wednesday on the 22nd of March and I was lucky enough to meet the most loveliest hairdresser on the day. During the initial consultation process I was advised that I wouldn’t be able to get the hair colour that I wanted as my hair was too damaged to go through the lighting/colouring process. So I was shown the colour that was achievable at that point. I was a little bit disappointed with finding out the colour that I would end up with but I really needed to get my hair done at that point due to a few prominent grays that I had had right in front of my hairline. Despite the slight disappointment, I ended up loving the end result after spending over $400 which included some of the hair products that I was advised to use. However once done, I noticed that there was barely any difference compared to the hair colour that I had beforehand apart from the fact that it was slightly higher that what it was before. Now fast forward to the following week where I found that my hair started getting a weird orangey coloured shade to it after two washes later. I had followed all of the instructions that I was given by the hairdresser and used my purple Olaplex shampoo although after my second hair wash on Tuesday I noticed that the colour of my hair had started giving my face quite a bit of a weird complexion and it actually made my look quite funny. So I decided to call into the branch around midday and spoke with Inka, one of the staff there to see what could be done for me a I was flying out of the country the very first thing on the following day. I was advised that I would receive a call back from her once she had had the chance to go through the notes under my account to find out what may have gone on. So there I was waiting to hear back from them and around 4 hours later, I decided to give them a call again to see whether they could fit me in for at least a toner but upon speaking to another one of their staff, I was told that were yet to go through my notes and apparently were going to speak to the hairstylist that did my hair. Thus, I was advised that I would just have to wait for Inka who would get back to me ASAP but instead I just ended up wasting most of my day waiting on the staff to get back to me. I mean all I wanted at that point was just a little heads up on whether they would be able to get me in on the day instead of giving me false information of expecting a callback from them. I just needed toner or something to make my hair look a little bit better and would have tried to get myself into another salon to get it done given the fact that was the only time that I had on hand before flying out to another country in the early hours of the following morning which I had mentioned to the during the calls that I had made. Now unfortunately this transaction has left me on bitter note as I as a customer tried my best to see what I could have in the moment but instead I ended up wasting my time. I’ve been to many other Vivo salons before however, this experience was appalling. Unfortunately, the team tried contacting me a bit too late once I had arrived at my next destination. Out of this highly unsatisfying experience, I no longer intend on going to this particular salon ever again! The stress is just not worth it! However I would like my money back!"

"Have been seen twice now by Leonie at Vivo the boundary, she is super lovely took the time to recommend products to help keep my hair curly for my up coming wedding! Highly recommend Vivo the boundary and Leonie she is a great hairstylist 1 less stress for me now and my hair is still curly today!! So thank you :)"