Sona Sansaar - 22kt Gold Jewellery 190 Stoddard Road, Wesley, Auckland 1041

"Worst customer service experience received today. I visited the shop today to get an update on my jewellery as they were supposed to give me a call few days ago with un update. The lady in specs with orange hair working over there said 'ohh I forgot to call you' and when I asked more questions she started arguing with me rather than apologizing and told other lady working there in gujarati language that she is blaming me for nothing. Well lady, you forgot to give an update to customer so of course customer will blame you. Learn about customer service first and then work in customer facing role. Not recommended place to deal with your valuables. ‐-‐--------‐------‐------‐------------------------------------ The review is not about speaking in gujarati it is about unprofessional and rude service. And that lady realized it later after she finished talking about me on my face to other staff when i told her that i understands gujarati. Also I am particularly talking about only one of your staff who talked to me rudely. Not other staff members as they did not serve me. Read the review properly and then reply. Replying to reviews with this level of unprofessionalisam not going to get you more business. Moreover I did not bully anyone, I just ask the reason for lack of communication as I was worried about my jewellery. And if you have witnessed the whole conversation then why didn't you take the accountability of the situation and come forward to talk to me? No wonder why your staff is rude and unprofessional with zero customers service knowledge!! And yes, that lady who was rude to me DID NOT APOLOGIES."

"The team at Sona Sansaar are extremely professional and it was quick and easy to design an engagement ring that I loved and was priced well. The ring was custom-designed and arrived extremely quickly ("

"I would like to express my gratitude to the staff, especially Nina, for their outstanding service . Nina was knowledgeable, patient, and helpful in explaining the different products and answering my queries.Her professionalism, expertise, and customer service skills were impressive, and I left with confidence. I was truly delighted with the overall experience and would highly recommend Sona Sansaar , and especially Nina, to anyone looking for quality and reliable products and exceptional service. Thank you for making my shopping experience memorable and enjoyable.""

"Sona sansaar is one stop shop for gold jewellery. Once you go here you don’t need to see other options. We have been going there since more than 10 years now and every time we shop there, we gets really good experience. But apart from these you need one companion to suggest what to shop right thing for you in your set budget which we found in one of their best staff Mrs Nina Tailor. We mostly do shopping from Sona Sansar just because of her. She is really polite, very good in customer service at the same time full of patience. Thanks for your service."

"Devi was extremely courteous and patient with us. She took time and made every effort to show us different pieces of jewellery to match our budget. She quickly understood what our style was and helped us find what we were looking for and gave us an excellent deal. Thanks Devi. We appreciate."