Auckland Medical Specialists 183 Gillies Avenue, Epsom, Auckland 1023

"Dr Yap has been an amazing, caring, and experienced paediatrician for our son. We've always had an excellent experience over the past few years. Thank you!"

"Had an appointment yesterday to see Dr Dean Kilfoyle for a Nerve Study a very nice and friendly man, which cannot be said for the women I spoke to a week before to arrange my appointment who was rude uncaring and when I said I was in extreme pain rudly pointed out we see lots of people in extreme pain which is not what you want to hear, almost sounds like the same person other people have mentioned, if so she is way over due looking for a new job. But over all excellent service and a very nice young lady on reception."

"The receptionist Liz is problematic, negating arrangements made between clients and other reception staff before speaking to that staff member. Shel expect a response to a text within two hours and if not will call you. I’ve previously placed feedback about interactions with this staff member.. basically what ive been instructed to do by someone else is wrong and she has rung me the day before to change the arrangement. Its unnecessary when you have been being seen by this office for years the appointments cost the same and have always been paid the same. They over complicate the process. We just want to get to the treatment and streamline the admin please! If the insurance company has looked at the treatment plan and said yes. That is all the pre approval you need Liz. If the appointments need to be pre-paid then dont take a month to send us the quote to get it paid. Minimal assistance and minimal email response with this office."

"Would not recommend to anyone. Complete lack of general care and professionalism shown through my dealings with Dr Mark Simpson and others involved with my case. I have been blatantly lied to on multiple occasions regarding my case and regarding work/efforts that have been promised to be done on my case. It has taken months of multiple phone calls following up trying to get answers, being told over and over again “we don’t have any record of what you’re asking about…oh wait, it is here”, to “oh, I thought that was done already, please wait another week or two, we’ll follow up now and either we or the other party involved will be in contact with you (etc)”. To then find that nothing has been done at all after I finally got in contact with the other parties that they were meant to be liaising with. Especially concerning/ disappointing when he is well aware of how crucial it is for these things to be taken care of for me to be able to return to work."

"really bad experience. Rude receptionist. We booked appointment 3 months ago but been canceled by no reason one day piror to appointment. We have wait to next appointment in 3 months again. Not recommend"