Michael Hill Lynn Mall New Lynn, Auckland 0600

"Precise information. Nice and friendly staff. A bit pushy with sales tactics but thats their job. Buyer should just be firm with what they want. Happy with the purchase allthough not perfect. Partner bought a trilogy engagement ring but was a little bit big. Michael Hill resized it, paid extra, came back with the engraving almost erased and one of the diamonds was lopsided. But overall still happy with the customer service and the non-judgmental atmosphere."

"Terrible, bought something to have engraved and got recommended to mister minit, who absolutely stuffed it up. They originally said their engraving costs around $50 as I was looking, but as soon as I purchased they changed it to $150"

"The worst customer service experience I had this year with Michael Hill New Lyn. I normally purchase from other branches where they treat customers professionally and nicely. I would never go back there again they don't even know how important each and every customer is. First of all they do not have a product knowledge and top of that the tone of talking is way rude. Sorry but you have lost one customer who ❤️ loves Michael hill dearly"

""Extremely bad customer service" I went there to return a ring I bought last Saturday from the Albany branch. So, long story short, I was near Blockhouse Bay and thought oh good MH at Lynn mall is nearby and went there right away. Met the guys at the desk told that I want to return the ring and gave the ring plus receipt. Lady took it and went inside to talk to manager over call. Surprisingly according to manager of that specific store items purchased from a specific store should be returned to the same store and declined me by telling go return at Albany branch. The best part is I don't see any discretion for managers to change the change of mind consumer act laid out. Again all the way I drove to Albany branch and told about this incident and they were laughing and telling me that any item can be returned to any store no matter what. I think MH should do a review on the managers and teach them how the returns work. Especially the New Lynn branch members. Never going back to MH again in my life. I am planning to review this incident with a consumer protection lawyer."

"Customer service at MH New Lynn is pathetic. I bought a pair of Huggie earrings, they gave me different pairs. I returned them. 6 days later, they gave me the correct ones but one of the earrings was clipping well. I returned that pair again and upon returning a week later to collect the replaced pair, I was asked to return the old pairs that I had returned on my second visit. I got so mad I didn’t want the earrings anymore and I asked for a refund. The sales lady weren’t able to process a refund. The manager will process refund when he’s at work on the following Tuesday. Was promised a call on Tuesday- didn’t happen. I called on Wednesday, walked into the store for the refund to be processed. I was promised that I should be able to see the refund on my account within 11 hours. 29 hours has passed and I still have not received anything. What a horrific experience! I honestly give up. Not even worth a 1 star."