The Quadrant Hotel & Suites 10 Waterloo Quadrant, Auckland CBD, Auckland 1010

"The room was average for a three star hotel, however a certain incident was far below average. I left my room at 7.30am and returned at about 7.30pm. On my return, I noticed that my towels had been replaced, and someone had left a pair of soiled underpants on my bathroom floor. They were not my underpants, and no one else was sharing my room. When I told the front desk about it, they first seemed to think that the undies where mine and I was unhappy they’re been left on the floor. Then they said they’d send someone up. After 5 or 10 minutes of waiting I had to leave so I went down to reception and tried again. Showing him a photo of the undies on the floor and making clear they were not mine. He still did not comprehend what the issue was, so I had to explain that the undies had been left there by hotel staff or someone with a key. He said he would ask his cleaning staff and get back to me the next day. He did not. I would not be rushing back here, the convenient location did not make up for the bonus pair of grey, diarrhea encrusted Bonds undies gifted to me by the hotel staff."

"We recently stayed here, we were put in a room right opposite the elevators and we had 2 young children with us. Unsure if any thought was put into where we were placed also we were put on the 20th floor with a balcony that children could easily climb over. Our doors that led to the balcony did not lock either. Breakfast was not worth $22 buffet selection was not the greatest and we had to eat elsewhere. Rooms were not the cleanest but were manageable along with broken taps shower doors toilet was very cramped, bedding was dirty also."

"Had a room that had a nice view... but the heat pump looked like it came from a smokers house. Plus, the heater was cold, and the cold was cold with partly damaged... couldn't sleep much due to the noise of the elevator. I enjoyed the stay though"

"We booked 4 rooms for a one night stay. None of the rooms had towels and 2 of the rooms heat pumps weren’t working at all and it was freezing. The kitchen in one room had a sticky substance on all the surfaces and there wasn’t a cloth to clean with. $28 for the buffet breakfast was over priced. Be careful because their website is out of date, they don’t offer the A la carte menu or the continental buffet and the price for the buffet differs to what they actually charged. Location was good, shame about the tired rooms and customer service."

"The food is not great, if staying here I would recommend venturing out, it’s only a short walk to lots of different places to eat. I found the dinner to be poor in quality, like freezer food. The breakfast is without doubt over priced. The “restaurant” is really just some tables in a corridor with some privacy screens sheltering it. The “garden” you over look from the hot tub is basically just gravel from what I saw. The TV didn’t work The staff at check in just spoke to each other the whole time. Room was clean and presentable, it was quite and I did enjoy the room. Had a heat pump."