Flight Centre 3058 Great North Road, New Lynn, Auckland 0600

"Dielle has been fantastic to deal with. She has been a great help with our trip planning and has been so patient when we weren't even sure what we wanted! She gave me lots of great tips and ideas and she had visited our destination recently which was a bonus. I would definitely use her services on our next trip and will recommend to family and friends."

"Very pathetic customer service. Every time you go into the store all ladies busy searching something in their computers and never greets any customer. Very rude and arrogant staff in this store. Also their prices are 20-30% higher than whats showing on the airlines website which is highly unfair and rip off. Advice - All customers must check pricing on Airlines website as well as other agents before booking with Flight centre and blindly trusting their prices."

"Not impressed. Sat for nearly an hour waiting, clearly I understand it’s a busy time lots of people wanting to have flights booked. But maybe a booking option would be better, where someone is there to greet you, advise the wait time and offer a booked appointment. Instead you leave people sitting for goodness knows how long."

"I booked travel return to Thailand for my wife and daughter in law. I noticed immediately the queues and staff apparently not interested in people waiting. We eventually were attended to by Taylor who was delightful and made our bookings for us. The international booking was with Emirates, and everything was good there. The journey required forward booking with a local airline. The airline was Lion Thai Airways. I did not check the airline, and don't think I should have had to. Apparently in Thailand it is regarded as the budget of budget airlines, with the major complaint being cancellations. The booking was made 5 months in advance. Almost immediately we started getting small changes in flight times from Lion Thai Air. Then we got one that had us arriving in Bangkok an hour after the connecting flight had left. That was important because we had to reorganise flights for the next day, and accommodation in Bangkok overnight. Phone calls and emails to Fight Centre were unanswered and we were getting very frustrated, and worried. So I went to the store prepared to wait in a queue again!!! Eventually a gentlemen who appears to be the owner of the place approached us and I told him I was very grumpy. He blamed everything on Taylor being on holiday. Sorry Mr. owner, customers do not get to wait because the person that sold them the ticket is on holiday. Anyway when Taylor got back she organised a new flight. My wife reported the service from Qantas as excellent but that Lion Thai had further very inconvenient delays after she arrived in Bangkok. This airline is not what should be offered for people with connecting flights. So I wrote to Taylor listing our disappointment and suggesting that future customers should be warned of the risks of going with this airline. I would have been happy with an apology and thanks for bringing the matter to our attention. I received nothing, which makes me suspect they intend to keep on selling tickets for this airline to unsuspecting travelers. Either way they get a two stars for a very polite Taylor, and excellent service from Qantas and Emirates, otherwise I would have given them only 1. We will definitely not be going back to this travel agent...I am sorry to say."

"I never booked the ticket from flight Center I always go to house of travel but this time I decided to go Lynn malI but this time I had a worst experience, Lady was sitting on the chair on the left she didn’t approached very well and with grumpy face also bad attitude She needs to learn some manner and humbleness, I think flight Center needs to send the staff to learn something better. Zero customer service… I will never walk in again…. NEVER"