Arch Medical Centre 1607A Sturt Street, Alfredton, Victoria 3350

Welcome to Arch Medical Centre, located at 1607A Sturt Street, Alfredton, Ballarat, VIC 3350. As a bulk billing GP clinic, we aim to provide high-quality healthcare services to all our patients.

In light of the current circumstances, if you are experiencing symptoms such as fever, runny nose, sore throat, or shortness of breath, and have traveled overseas in the past 14 days, we kindly ask you to call the clinic before visiting. Additionally, please ensure that you wear a face mask and inform our reception staff immediately upon arrival.

Our dedicated team is committed to delivering excellence in all aspects of our medical practice. Whether you require general consultations, preventive care, or specialized treatments, we strive to provide the highest level of care to meet your healthcare needs.

In addition to our services, we also offer convenient features such as easy appointment booking, the ability to view doctor availability, appointment reminders, and the option to manage your appointments online.

Please note that for the protection of your privacy and confidentiality, we do not provide test results over the phone. We kindly request that you schedule an appointment with your doctor to discuss your test results in person.

At Arch Medical Centre, we prioritize patient privacy and adhere to the Australian Privacy Act 1988. For more information regarding our privacy policy, please visit our reception.

Communication with our patients is important to us, and we may utilize electronic means, using third-party software, to communicate with you. Rest assured that any information collected is kept confidential and used solely for your medical care.

We value your feedback and consider patient complaints as an opportunity to improve our services. We believe that patient satisfaction directly impacts your health outcomes. If you have any feedback or complaints, please refer to our feedback and complaints policy, available at our reception.

We accept various payment options, including Medicare or DVA cards, some private health insurance organizations with GP cover, and BUPA membership. For patients who do not fall under these categories, a fee may be charged based on the level of consultation required. Our friendly reception staff will be happy to provide you with more information regarding fees and details.

To ensure that you receive the best possible care during your visit, we kindly request that you bring any necessary documents or information related to your health issue. If you have multiple health concerns, it may be advisable to book a long consultation. Please inquire at the time of booking if you are unsure.

For your convenience, we offer walk-in appointments if a doctor has availability in their schedule. However, we recommend calling our reception beforehand to check for availability.

In case of an emergency, please proceed directly to the nearest hospital or call emergency services at '000'. Please note that upon arrival, we triage patients, prioritizing urgent matters, which may cause slight delays to your scheduled appointment time. We apologize for any inconvenience this may cause.

Certain types of medicals, such as drivers' medicals, are not covered by Medicare and are charged privately. If you have any doubts or questions, please don't hesitate to ask our reception staff.

We are committed to continuously improving our services and appreciate your feedback. Please feel free to provide your confidential comments through our suggestion box located in the Medical Practice.

Our services are available to patients from all over Ballarat and the surrounding areas. Whether you are from Melbourne, Geelong, the Bellarine Peninsula, or regional Victoria, our doctors are here to provide you with the care you need.

Thank you for choosing Arch Medical Centre. We look forward to serving you and helping you achieve optimal health and well-being.