Appliance Care 4 Hautonga Street, Petone, Lower Hutt, Wellington 5019

"DO NOT USE THIS COMPANY. Please read and pay attention to the 1 star reviews this business has received; I wouldn't wish our experience on anyone. Edit: No, Amy, I won't be contacting your company again because you take weeks to respond to anything that isn't a public review. Such scam artists."

"I contacted April 6 and the they did a visit April 20. Fast forward to May 29 and we had received no contact. I emailed to follow up as hadn’t received any comms or an invoice for the $99 call-out we were quoted. May 30 they replied saying the part was not available and they’ll contact me as soon as it’s available. June 30 received an invoice for $133.85. July 12 receive an email saying the part will take another 12-15 weeks to arrive. Cancelled and questioned the invoice cost being more than what was quoted. Got a response with a basic break down which was not covered in initial request. Really disappointed in wasting my time with this company"

"Appalling contact. I arranged to have a dryer repaired - these guys came over for a visit, confirmed it needed repairing, and suggested they would arrange to come and pick it up the next week. Three weeks later I receive an invoice for the site visit and a request to arrange a collection - which I tried. Then 8 weeks after the original visit, I receive a call asking if they can come pick it up. Sorry mate, it's the middle of winter, I've already arranged it with someone else. Absurd way of running a business."

"This is the worst company I’ve ever had to deal with. The level of communication and customer service is almost non existent. There’s no way it can take 6+ months to fix something. They will also try to charge you for their mistakes. Again… due to a lack of communication. Take your money elsewhere!!"

"Absolutely terrible communication, never answer their phone or reply to emails - promised to be phoned back on multiple occasions but they never did. I told them what was wrong over the phone, yet was still charged a call out fee just for them to come over and tell me what I had already told them... Then when it came to Actually trying to book them in for the work they went no contact. They seem to rely on charging for the call out fees rather than actually following through with any repair work. Edit: "all the hassle you created for us" the only Hassel I created was that I accepted your quote and asked you guys to repair it. I fail to see how trying to book you in for the work you quoted is "creating hassle", all I did was try to get in touch with you to book it in - yet you never responded to me."