Michael Hill Wendouree

"A very disappointed customer. This was supposed to be a wonderful experience when your daughter turns 21 and you wound like to buy a ring to mark that milestone. My daughter wanted to exchange the ring and because she had put it in on that day the good ring was no longer a ring they would exchange, and this was the manager’s decision. Initially it was a pleasant experience, the only reason I’m giving feedback with one star is because the only star in that shop is Lisa. I have heard that it is harder to make customers than to retain them, specially in this current economic climate, well they just LOST my business here. We won’t be returning here to buy , there is a NO CAN DO attitude from the manager. They should know that when you approach this type of shop, there is an element of sentiment and desire to mark an occasion with their merchandise and it becomes personal, it’s not just gold or silver or gemstones. I would not recommend anyone buying jewellery here, I believe there are always options to keep your customer, but it seems to me they don’t understand customer service at this shop."

"The staff here have always been fantastic and great at communication. I had my rings recently sent away for some work done and the woman were so helpful and kept in touch every step of the process. This is why we only come to this store."

"As a long time Michael Hill customer, I have never been treated like a third class citizen than I did when I visited the Wendouree store. I am absolutely disgusted by the way I was spoken down to and how poorly treated I was. I will never associate with this store again but will purchase from Bourke Street where I will be a lot more respected and treated like a human being. Wendouree store needs to wake up to themselves considering they are a rural store. Time to change attitudes and never judge a book by its cover! Their loss my gain !!"

"What a lovely shop . The staff are amazing. Very helpful with any questions you have . Ps love my new ring ."

"I would recommend this store as we experienced customer service beyond expectations. The lady name "Lisa" went to great lengths to help us and was Wonderful at Choosing the Rings, nothing was a problem. Just Picked up the Rings and it is exactly what we want. Thank You"