AIA New Zealand 74 Taharoto Road, Takapuna, Auckland 0622
About the Business
Welcome to AIA New Zealand, located at 74 Taharoto Road in Auckland. As an establishment, health, and insurance agency, we are dedicated to protecting the most important things in your life: your family, your lifestyle, and your future.
Our comprehensive insurance plans provide a lump sum payment in the event of your passing or a terminal illness diagnosis. We also offer financial support if you or your child experience a serious illness or injury. Additionally, our plans include a lump sum payment if you become permanently disabled and are unable to work due to an accident or injury. In the case of sickness or injury preventing you from working, we offer a monthly payment to replace a portion of your income.
At AIA New Zealand, we believe in simplicity and convenience. That's why we offer easy-to-understand plans that you can purchase online. Whether you need basic life insurance, rent or mortgage protection, or coverage for your business, we have you covered.
We are proud to be part of the AIA Group, one of the largest life insurers in the world, with a presence in 18 markets across the Asia Pacific region. AIA New Zealand Limited has been providing insurance to New Zealanders since 1981, and our experienced team of advisers, known as AIA Thrive, is committed to helping you plan well, so you can live well.
In addition to our insurance offerings, we also provide AIA Vitality, a health and wellbeing program designed to encourage and support you in living a healthier life. With AIA Vitality, you can earn rewards and access great benefits while on your journey to better health. From weekly physical activity targets to science-backed health and wellbeing inspiration and advice, AIA Vitality is your go-to resource.
If you have any questions or need assistance, our dedicated team is here to help. You can reach us by phone, send us a message, engage in Live Chat, or request an adviser call. We also have a comprehensive FAQ section to address common queries.
At AIA New Zealand, we understand the importance of continuous improvement. That's why we provide updates on our investment performance and offer a range of closed and terminated investment products. If you ever have a complaint, we will do our best to resolve the situation promptly.
We also offer various discounts and rewards for our customers. By bundling eligible insurance policies and adding AIA Vitality, you can save on your premiums. Additionally, you can earn Airpoints Dollars™ for premiums paid on any eligible policy.
We are committed to supporting the community, whether it's through empowering young football players across Aotearoa New Zealand or raising awareness about the importance of regular skin checks for skin cancer prevention.
Please note that AIA acquired Sovereign in 2018, and Sovereign.co.nz will no longer be valid from 18 July 2022. To access your GO Home Loan or log into MyAIA, please visit our website.
Thank you for choosing AIA New Zealand. We value your trust and look forward to serving your insurance needs.
Photos
Hours open
Monday:
8:00 AM - 6:00 PM
Tuesday:
8:00 AM - 6:00 PM
Wednesday:
8:00 AM - 6:00 PM
Thursday:
8:00 AM - 6:00 PM
Friday:
8:00 AM - 6:00 PM
Saturday:
Closed
Sunday:
Closed
Reviews
"I understand everyone is busy, however, you should provide a cancellation form online for customer to cancel their covers. It will be easier for both of us. I understand your job is to sell sell sell, but when customers try to cancel their cover, nobody picks up the phone because there’s no sale. Anyway, have a great day."
"Terrible service at many levels. I cannot seem to deal with this company. Yes I have already sent many complaints for years. Barely any improvements. I am taking my insurance to another company soon."
"In the last 3 weeks I’ve had to make 2 small non-pre-approved claims (each less than $200) and each time it has been so seamless and so hassle-free. The claims process is exceptionally easy and incredibly efficient via their online portal, I’m super impressed. Each claim was reimbursed to me within 4-5 working days."
"If I could give a 0 rate to this company, I would! I bought life insurance from this company 20 years ago! It’s kind of saving type insurance, you can get all your paid premium at the end of 20 years term. My term is end in July. After back and forth 3 months, I still haven’t got my repayment! The lady who handles my repayment just don’t reply any questions! Before I send the documents to her, I sent her number of emails to get her confirmation if the documents are sufficient and correct! Never reply me! I had no choice but sent to her straight away, well after lengthy waiting, she told me that the bank account proof from the bank also require JP’s certified! I then had to go to bank again and bring another bank certificate to JP to certify! I posted the certified bank account to her again! 10 days later, she said she hasn’t received it! I asked her give another few days to see if she could receive my post, if not, just let me know by end of that week! No reply ever from her! Such terrible service and attitude! I will never recommend people to buy any insurance from this company! This company is a Pangzi scam! You will never get your money after you put it!"
"Great customer service. thanks!"
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