Flight Centre Queensgate Lower Hutt, Wellington 5016

"We dealt with Len booking our first family trip. He was absolutely awesome and answered any of our questions or concern. He showed true professionalism and experience. Cheers Len"

"I wanted a refund for my flight tickets. Been there three times and they’ve said that they’ll refund but it’s been 3 weeks and still no refund. Very unprofessional and slow. Still waiting for the refund."

"We have been dealing with a new flight center staff member who has not much experience in travel and we were not explicitly informed about red/blue ribbon... Also no email was received from them to detail how to claim a missing luggage. When I called the center on day 20 after the return flight I was not been helped and told to wait for another day to see the person who we have been dealing with. Then on day 21 of our arrival, the staff member said you cannot claim the missing luggage refund as it is day 21 now, and this is after he asked another staff member which means he is not aware of the time frame as well. So he did not inform us about when to claim nor we did not receive email from Blue Ribbon on the day of purchase so how is it possible for us to know about the time frame??????? So have asked to get contact of the Captain cover and told us we cannot and he will contact them and get back to us and it has been 4 days with no response. Always been sending email and they hardly respond. It has been a very unpleasant experience and I highly recommend visiting other travel agencies as your questions will never be answered as they have no clue of their job."

"Unfortunately they weren't too helpful. We asked about how you go about compassionate air flights for a funeral. Unfortunately we were told to approach the airlines ourselves. We went to another travel agent and they told us not to worry they would do everything and told us what we needed to provide. Our friend has had good experiences the flight center that's why we went to them. Unfortunately fir us this wasn't the case."

"I usually don’t give negative reviews online unless I am really frustrated. Had airline credit with flight centre and since I have been dealing with Laura with my previous booking (which got canceled because of COVID) I decided to continue dealing with her. I have been treated poorly, no response till I have give more than 2-3 emails and when I call the centre to talk directly to her she seems always busy and the agents say they will get in touch it never happens. There has been times when I email her, I get out of office response and I call straight away decide to talk to another agent to get a quote , I am informed Laura M is at work even though she has an out of office reply to my email . On top of that whenever I get an response regarding quotes I am always given higher amount tickets. It is frustrating that this is the kind of service is provided. I eventually got my tickets sorted when I escalated this but I am stilled disappointed with the service provided. I wish I had never gone to Flight Centre since there are other flight agencies that treats customers with respect. I am giving 1star since that’s the lowest I can give, wish there was negative stars available to give. This is not a personal attack but just bringing awareness so people can make good choices and get better service somewhere else. Waste of time and money!!! Edit In response you get a robot reply"