Coastal Nature Haven 40A Neptune Avenue, Beach Haven, Auckland 0626

"This is a lovely home with a wonderful hostess. I was safe and comfortable for my last minute stay (due to a bad airbnb experience). The views and ocean breeze are stunning!"

"We went there for a night stay. We called her before going there and asked her if she has any room with attached bathroom (ensuite). She said yes she has an ensuite. We reached there and to our surprise the bathroom/toilet was outside the room , not attached/ensuite. One has to leave the room to go to toilet. Instead of apologizing for her lie she turned abusive. She is a very rude and arrogant lady . Needless to say we didn't stay there tht night. DO NOT RUIN YOUR HOLIDAY BY VISITING/BOOKING HER ACCOMMODATION."

"UNSAFE- DO NOT STAY- BEAWARE DISGUSTING RACIST attitude by the lady owner. We advise we would be at the house very late 1245am as our flight was late lady owner agreed to put key outside and leave money upon departure. On arrival she came down stairs screamed at us that ‘it’s not acceptable to turn up late to the accomodation..’ I didn’t realise she was timing us and stayed awake to babysit us we arrived 110am she advised if we were boys she would have ‘kicked us out’ She took the cash from my hands and said ‘actually you can leave’ I apologised many times for arriving late, turning up 25mins later than we planned as the drive from the airport to the Westside was around 35 mins. She sounded all nice on the phone and really co operative but In person she’s CRAZY! I didn’t expect to be treated like that. We spent the night in the car as there wasn’t any accomodation open around early hours. Holiday makers BEAWARE! The pictures are no way near the real deal. She lives upstairs and only demands cash for payment. I would not recommend staying here as her accomodation is unreliable she’s the type of person that would leave you out in the rain. She gave us such bad vibes and we felt extremely UNSAFE!"

"It is not worth it. Not only was I screamed at, sworn at, called a liar but she even kicked me out of her place without giving me enough time to pack. So unprofessional, disrespectful and rude. It is understandable why she got anxious and upset with me; there was confusion regarding arrival and payment. However, when I tried explaining myself she would just scream, swear and acuse me. I kept my composure and didn't let my anger get the best of me, but she didn't have the same restraint. When I wanted to ask her questions, she looked me dead in the eye, no regard for my personal space and said "I don't care". She complained about towels being used, and called me and my partner a liar. There is proof that what we said was true but she didn't believe it. On Friday the 20th of May, the first buses we used weren't allowed over the harbour bridge. We were stranded for a while. I kept her updated on this, yet she kicked me out as soon as we got there. Believing we were lying, she didn't bother listening to us and ignored what we had to say. Not worth it and I'm NEVER going back to that terrible place. Somewhat cheap, but it's not worth the experience."

"Dreadful experience. Myself and the other person booked in that weekend both ended up leaving because we were disappointed, nothing was as advertised. Then we were both shouted at and abused by this woman, my nationality was clearly a problem for her. There we're no Covid practices, the smoke alarm was dangling from the ceiling. We had to pay cash, the other lady had already had a shower and was charged $60 for that because she decided to leave I paid $220 - was there for half an hour, was offered $150 refund which I wasn't happy with but wasn't going to argue with this screaming abusive person so I left. Still haven't had ANY refund. Have no proof because I paid cash, there are no eftpos facilities. Don't be fooled by the pictures. They are taken from upstairs where the owner lives NOT downstairs where the accomodation is."