Forever New 328 Lambton Quay, Wellington Central, Wellington 6011

"I’d never heard of this brand. But I took a punt and ordered a coat I liked the look of. The next day I got an email saying it was in transit and it arrived 2 days after I ordered it. The coat is gorgeous! Cheaper than others I’ve looked at, and it’s hand stitched wool blend. So impressed, and very happy with my purchase. Highly recommended."

"Came in this weekend to buy something for my wife and had the best experience. The girls working were so helpful... especially because I have no idea what is in fashion! I ended up buying her 2 dresses which she absolutely loved! I will definitely be back."

"I bought a pair of pants for $109 end of August 2021. This is a summer item and couldn't be worn as the weather didn't permit it. Last week I washed it as per the care instruction, wore it for the first time 2 days ago and the material pulled apart! There is no rip no tear in the pants. The material simply pulled apart like you would get from regular wear ń tear. This pants is brand new ! I wore this once! Once! For $109 you would expect quality. What a bloody joke and disgrace! I contacted the customer care service and they said sorry it's past the 14 day policy. Such a disgrace!"

"The Lambton Quay store has the worst customer service which is a shame as the clothing is great! I popped into the store this afternoon to exchange an item as I had purchased the wrong size online. Unfortunately, the replacement item the assistant brought in had some markings on it and when I asked her if she could check for more stock in the same sizing she didn’t seem too pleased. She went off to look for one saying it’s highly unlikely she’d fine another, only to return with one in the same size. The staff member was not friendly and the whole time I was made to feel like I had come into ask her for a loan instead of an exchange. Disinterested staff seems to be a recurring theme with this particular store and customers often have to tend to themselves"

"Classy clothes to choose from. Prices a little on the higher side. Good for ball dresses or for weddings. However based on the current customer service I have changed my rating to 2 stars. I have never in the past year been greeted once and notice no one being spoke to unless they are processing the sale. Also a their was a major pricing error and received no apology was going to be charged $79 for a $19 item. They really do not seem the slightest bit interested in their customers which is a shame because I have been to other Forever News and the staff were great. The staff of Wellington Forever New used to be so good and gave fantastic customer service in 2017/2018 miss them. Very disappointing."