Pizza Hut Newtown 66 Adelaide Road, Newtown, Wellington 6021

"APPALLING!!! Zero stars!!! I ordered online delivery at 6:45pm, and my pizza order arrived at 8:35pm. Couldn't track the order as no tracking link was sent. Estimated arrival time was 7:20pm. Almost a two hour wait! I hadn't read the reviews before placing my order, had I read the reviews beforehand, I would've stuck with ordering from Domino's! Very disappointing!!"

"I had two extremely contrasting experiences on two consecutive evenings this week. Both times I ordered my pizza using the Pizza Hut app. On Tuesday night, I experienced friendly, efficient service and delicious pizza. Wednesday night was the complete opposite. Despite the app telling me my pizza would be ready by a certain time, I arrived to find what appeared to be a skeleton crew (one person cutting and boxing pizzas, no other food prep staff visible) overwhelmed by demand. After waiting with other customers for longer than 10 minutes past the projected ready time, during which no staff approached the front counter, I finally asked when I could expect my pizza. I was told "ten minutes." When I asked, "has my pizza actually been made yet?" I was told, "No" and that it would be another 10 minutes, which I doubted. I ended up cancelling my order as I had an appointment that I couldn't keep if I had waited. I understood that the problem was clearly a staffing issue that night but was frustrated at the lack of communication with customers, both online and in-store."

"SECOND TIME IVE BEEN GIVEN THE WRONG ORDER AND PAID $10.00 MORE FOR IT: Tonight I've placed an order for XL veggie pizza with more stuffed crust. Not only did I not get stuffed crust, but my pizza was luke warm and this is the second time this has happened. I've ordered the pizza via doordash and have yet to he able to speak to someone on the phone at the pizza hut in Newtown in months. I've called literally dozens of times and received no answer. Unfortunately this is the only pizza hut in the area else I would have used another site."

"Ordered a large chicken cranberry and large americano - both were in extra large boxes but were extra small - both had wrong ingredients, chicken cranberry had chicken bites and americano had sausage instead of pepperoni. Ordered a large lemonade drink but instead got two small bottles. Absolutely horrible and a waste of money, should’ve just went to domino’s because at least they would have contacted me to notify of change of ingredients and given me the correct size of what I paid for. Horrible service in store when picked up, was not acknowledged for a long time and was not told about the changes to my pizza."