Imani Boutique Spa 4 Chisham Avenue, Kwinana Town Centre, Western Australia 6167

"The quality of service here is always high, no matter who's working, which is a relief as I'm not often able to be flexible with my appointment times. All the ladies are lovely, and do a fabulous job on my brows and lashes. I'm very happy with the new system for booking and deposits, and I appreciate the reminders."

"There are two things I care about when it comes to how I look. My hair and my brows! Leah is a genius and her skills are second to none. My brows have never looked so good. She is a perfectionist and will not leave a single hair out of place. I am always so excited for my appointments and I always leave so damn happy. Her professionalism and how she treats her clients, will always keep me coming back. Leah you’re a brow goddess and I thank you for your always making me feel 100."

"The best salon for absolutely all of my needs. From the regular waxing and tanning, then to the special pamper time of facials and massages. The women here are amazing, the salon beautiful and the service second to non. Highly recommend everyone take a look."

"I attended this salon for my facials a number of times under the previous Management. The visits had been fantastic and without incidents until it was sold out to the new Management last year. I attended the business a few months ago under this new Management which i wasn’t altogether impressed with during my treatment. All the same I felt it useful to give it another try in line with supporting local business. I rang up yesterday to make an appointment over the phone. The Manager who called herself Leah advised I had to pay 50% deposit upfront to secure the appointment. And that I would receive a text msg to the effect. I said I had never had to pay a deposit of this sort to secure a facial appointment before to which she replied I was a repeat customer therefore it would be waived. As soon as the call ended I received a text msg providing me with two options.Option on the right said upfront payment of a 50% deposit to secure the appointment. And right on top of it details of my credit card with the word “saved” next to it. Option 2 was to call the business which I did the next morning. At approximately 9.20am this morning, I rang and again it was Leah who answered. I explained the situation and asked that my card details be deleted as I did not consent to them saving the details of my card on their system. She denied they had details of my card saved as the details could not be seen on my file. At 9.20am Saturday morning I did wonder what she was doing with my file when the appointment was made for the following week. I explained the evidence of Imani saving my card details on their system was clearly evidenced in the text msg I received yesterday as soon as the phone call to make the appointment was made. She continued to argue the point and reminding me no payment had been taken out. Strangely enough she failed to get the legality of the matter that it was a violation of the Privacy Act to be storing customer’s card details on their system without their consent and knowledge So I felt it best to cut to a chase and cited the Privacy Act and for that reason will not be returning … before I could even finished my sentence she slammed the phone on me! And they even had the audacity to allege I was verbally abusive to point customers in the shop could hear! The practice and the text msg received raised a number of concerns 1) the legality of storing confidential details of customer without their consent and knowledge 2) the legality of demanding an upfront payment of a 50%’deposit to secure a facial appointment - all of which was done in a text msg to the customer - black and white. No confusion there as I chose not to pay the 50% upfront deposit payment."