Chemist Warehouse Toowoomba 257 Margaret Street, Toowoomba City, Queensland 4350

"I had a lovely young lady by the name of Lilli help me at Chemist Warehouse Toowoomba last Sunday. She was extremely knowledgeable and helped me pick the right product I was after. She was very friendly and we had a lovely chat about living in Toowoomba. Thank you Lilli and I will definitely be back to shop in the Toowoomba Chemist Warehouse again soon!"

"Make sure to ask for receipt every time you go there and make sure to check the receipt after (preferably before) you leave the store. This is the second time it happens to me in the same store that I am charged for an item which I have asked to cancel before we start the transaction. I left, having faith that the staff did the right thing. Luckily I have a receipt and checked the items as soon as I left the store. when I came back, of course I had to que again. she said I have to go to the other counter at the end of the store to get the refund. I went to other cashier, had to que again, and of course the other staff wasn't convince so she asked me to step aside so she can serve other customers while waiting for her other colleague to validate my story. After serving all other customer she refunded me the money. complete waste of time. To make it even more interesting, to leave the store, I had to walk back through the first cashier, of course the staff who made the mistake has already gone, and passed the counter to another staff member. I just hope the management didn't think that the second staff is the one who made the mistake !!! that would be really mean!!! If the management is REALLY interested to validate all this, I have the receipts, which has the name of both the staff who served me the first time and made the mistake and the staff who refunded me. Again, ALWAYS ASK FOR RECEIPT AND CHECK IT."

"When u go to a chemist u want to have faith in the knowledge of the persons dispensing it… when u ask advice about what medication to give a sick child u want the person serving u to be more than just a high school casual who has no knowledge and apparently no interest in gaining it…Went to get my 11y son medicine for head cold. The young male served me had no social skills and when asked follow up questions in relation to a cough medicine simply said “I don’t know” he made no attempt to find out. He did not ask about any allergies or other medications he is on…Then gave me medication which shouldn’t be given to persons under 12. I Left without purchase and went around the corner to a different chemist where I was served by trained, friendly staff and got the meds and advice I needed."

"Prices are ok but service is terrible. Staff don’t want to help and would rather be elsewhere. Every time we go there, there is a problem, most recently they have lost all our prescriptions which they had kept for future dispensing. No apology, no assistance, too bad so sad go away and get new prescriptions. Useless!"

"I had the pleasure of being warmly welcomed and assisted by Nik upon entering Chemist Warehouse Toowoomba. His exceptional customer service skills, professional yet approachable demeanour, and extensive knowledge across various products were truly impressive. Thanks to his recommendations, I found the perfect medication. I highly appreciate Nik's outstanding service."