Rockingham Auto Electrics 115 Dixon Road, Rockingham, Western Australia 6168

"Cannot fault the professional and quality customer service. Everything is looked over with a fine tooth comb and David explains everything thoroughly and takes the time to educate you on your vehicle and what needs attention. Highly recommended and feel content leaving our 4x4 in thier capable hands."

"Too hard for the service manager. Terrible service. Not recommended. David - your account in your feedback below is a completely inaccurate in what was discussed or how our 'one and only' conversation transpired on the day I called your Company to seek advice and see if I could book my vehicle in for repairs. I did not ask you for a quotation over the phone at the time nor would I have held you to account if you even provided an estimate at the time. I understand to ask of such a thing given the nature of the fault that was present in my vehicle is not possible, realistic or fair on my behalf, without you having the vehicle in the shop and being investigated by technicians first (I am in the mechanical trade myself and am well versed in the complexities of such repairs and that quoting until initial investigations are completed cannot be done without any confidence). I never suggested that you take this matter up with the 3rd party workshop on my behalf. Maybe you misunderstood this part of our conversation? Maybe you should have clarified this at the time instead of making an assumption as you did in your feedback. You are quite right in saying that I am frustrated with the situation and I apologize if you felt it was directed at you as it most certainly was not. The fact you also fixed a similar issue on another vehicle recently gave me hope that you were the right people for the job, yet you chose to decline mine. I feel that your attitude towards me and my request to take on this job were totally unwarranted and your lack of interest to assist were just as bad (I notice I am not the first customer to have experienced this either). However, you have the right to choose which jobs you take on and which ones you don't - I most certainly would not 'force' someone to take on a job and that would instantly make me question the quality of work conducted if they felt they were being 'forced to take it on'. I must thank you though for declining to take on my job, as I since found a workshop that has and has also rectified the problem - without making any hassles or assumptions. It is sad that this is how you handled our phone call as I was recommended to go to your Company through my local mechanic."

"My experience here was exceptional from start to finish. I went in having advised Chris over the phone that I probably had either a faulty battery or a faulty alternator. To my pleasant surprise, David informed me after having run the (very reasonably-priced) diagnostic that it was the less expensive problem, which was then fixed. He also showed me evidence of Peter's incidental finding of fraying to the drive belt, with the recommendation that it be replaced and a quote for that job, for which I returned in a couple of days. The old belt — upon inspection after removal — was clearly in worse shape than we had thought, so I am very glad Peter caught it. Also, the belt replacement cost me significantly less than the amount quoted because the job didn't take as long as they had estimated; I don't think I have ever had that happen before. I was kept informed at all times; the attention to detail was excellent, and the integrity refreshing. I recommend Rockingham Auto Electrics without hesitation. (The coffee is excellent as well!)"

"After having battery issues with our car and caravan we took them both to Rockingham Auto Electrics and had Dave assist us. Not only was he extremely knowledgeable, but thorough and very accommodating with helping us out immediately as we are travellers. Then a month later we receive a phone call to check how everything is running! What great service! Thanks Dave and the crew for getting us back on the road! Highly recommend these guys!"