Oral Health Services 9 Scaturchio Street, Casuarina, Northern Territory 0810

"I took my 5 year old son here and the first and second visit with the children’s dentist was amazing until my son was in so much pain I called and asked for an urgent appointment due to him not being able to sleep or eat. Went in to the adults dentist upstairs to have a rude dentist who tried to give my son a needle with anaesthesia. My son has been traumatised all day from this visit and they were unable to take the tooth out that is now infected. I asked if they could give him gas instead of a giant needle which then the dentist advised it is a 1-2 month wait to have the gas so we then left. I called them later the same day due to him being in soo much pain for them to tell me to go to a private dentist as they could not assist me."

"Very disappointing behaviour at reception. With concession card they humiliat you as much as they can. To get an appointment you have to tell them lie that I am in severe pain otherwise they just put u in waiting list and never call u back. I have visited 4 times for appointment but always a phillipine lady tell me the same story we are putting u in the waiting list and her tone is so insulting. Such a shame , no professionalism at all"

"Extremely disappointed with the unprofessionalism of a dentist at your clinic. I brought one of my foster children to your clinic for a dental check after having 2 cancelations on previous appointments at Danila Dilba due to COVID spread. After the check the dentist failed to communicate with me about the seriousness of the problem and continued with filing paperwork for neglect of the child without asking me what was done about it in the past few months since the problem appeared . I have collected paperwork for the cancellation of all previous appointments and with the support of the Department of children I will be taking the matter further for false accusations and failing to communicate with the clients guardian."

"During Christmas holidays I needed help for a painful tooth. Private dental clinics were all booked in and no one was caring if I had to suffer for more than 2 weeks until first availability. Receptionists at this oral health service have been so kind, professional and compassionate, as well as the director who let me in. Dr. Sui Ting Wong has been incredibly professional, scrupulous and kind visiting me, giving the prescription and advice. Good bless these people always."