Sunbus 7 Mac Peak Crescent, Smithfield, Queensland 4878

"on the 22 of may at 5:30pm on a bus going from the city to raintrees.. I was told by a sun bus driver I am not allowed to use my disability pension card on a digital wallet and you need a physical one. Even after saying to the bus driver I was able to provide proof it’s indeed a original digital disability pension card on my Centrelink app and I don’t have the physical one because Centrelink hasn’t sent one and only gave me one on the app… I don’t mind paying extra for the fare or what not. it’s just contradicting to why Centrelink have put it on the app and I could imagine it would be very inconvenient for other disability pension card holders who may not be able to pay the full fare everytime."

"Extremely rude drivers!, cash only no cards very outdated system buses always late. The fleet of buses is very old and dirty. I pray one day North Qld will get a company like Transit Systems or other quality operator to take over the public transport contract. We deserve better than this disgraceful Sunbus. Keep complaining to translink via online form or phone to get them booted."

"The buses in Nepal are more reliable, and less dangerous, than than this nonsense transportation outfit. Buses arrive when they feel like it or not at all. To get from Yorkeys Knob to Smithfield by eight in the morning, you have to catch the bus all the way to the city and then get another from there to Smithfield. This means leaving Yorkeys at six am. Amazing. You have to use actual money to ride, so there’s always a mad scramble for change if you have to catch the bus unexpectedly. Drivers don’t like it when you give them a twenty dollar note, but it’s the smallest to ATM will give you, so what to do? Some drivers drive like they hate the bus and the passengers, or are participating in a race we are not aware of. The big bus stations are horrifically frightening at night, so be warned. Even the one in the city feels menacing. There’s some sort of ticket checking staff getting around on the buses now, who are all very nice, but employing security guards would be a better idea. No one wants to be catching the bus home from work and be threatened with a beating if you don’t hand over four dollars in charge and a five year old phone. On a positive note, some drivers are lovely and the buses have good aircon. I have no choice but to catch buses currently, otherwise I wouldn’t put up with these shenanigans."