Toymate Castletown
09 Kings Road, Hyde Park, Queensland 4812
About the Business
Welcome to Toymate Castletown, the ultimate destination for all your toy needs in Australia! Located at Hyde Park, Kings Road, 09, our establishment is more than just a store – it's a point of interest that promises an unforgettable experience for kids and adults alike.
As soon as you step into Toymate Castletown, you'll be transported into a world of wonder and excitement. Our store is a haven for toy enthusiasts, offering an extensive range of toys, games, and collectibles that will ignite the imagination of children of all ages. From classic toys that evoke nostalgia to the latest trends and innovations, we have something to cater to every interest and passion.
Our commitment to providing the highest quality products is unwavering. We carefully curate our selection to ensure that each item on our shelves meets the highest standards of safety, durability, and entertainment value. Whether you're searching for educational toys to foster learning and development or seeking the latest action figures and dolls that will bring smiles to little faces, Toymate Castletown has you covered.
Beyond our vast collection, what truly sets us apart is our dedication to exceptional customer service. Our friendly and knowledgeable staff are always on hand to assist you in finding the perfect toy or game for any occasion. We understand that every child is unique, and we take pride in helping you choose the ideal toy that will bring joy and laughter into their lives.
But Toymate Castletown is more than just a place to shop – it's a destination that offers so much more. We frequently host exciting events, workshops, and demonstrations that bring the magic of toys to life. From interactive play areas to special appearances by beloved characters, there's always something happening at Toymate Castletown that will make your visit truly memorable.
Conveniently located in the heart of Australia, Toymate Castletown is easily accessible for families from all over. Whether you're a local or just passing through, we invite you to come and experience the joy and wonder that awaits you within our walls.
So, if you're looking for a one-of-a-kind toy store that combines a wide selection of toys, exceptional service, and unforgettable experiences, look no further than Toymate Castletown. Visit us today and let the magic begin!
Photos
Contacts
09 Kings Road, Hyde Park, Queensland 4812, Australia
Hours open
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 17:30
Sunday:
09:00 - 17:00
Reviews
"There should be a zero star rating. This business is the most manipulative and unprofessional business I have come across. I was a customer and I witnessed the manager ‘Emma’ was her name, yell at one of her junior staff members to which the junior staff member started crying. This was done in front of many customers and I felt so sorry for the poor girl. Since that incident I have heard from many other people, (word of mouth is huge) about the poor treatment of juniors by the same manager at ToyMate."
"If I could leave minus 10 stars I would! The rudest and most incompetent manager! Made us wait 40 minutes while she reviewed the security footage to find why the item we wanted to buy was in the wrong place with the wrong label. Decided a customer had put it there. Did not have the courtesy to come out and tell us herself and sent a junior member of staff. Did not offer to meet us half way or try to find a resolution to keep both parties happy and ensure our future support for the store. When I told the young man I would be leaving a Google review about his manager? He said good luck, we aren't on Google! This is what makes people buy online and not support local stores. Never again! Just ruined a perfectly pleasant Christmas shopping day for us."
"Nice shop, friendly helpful staff. Only thing that puts me off going back is all the pressure at the register. All the questions, an asking to buy more. The questions about join this, buying this is just to much.While I'm trying to control my kids I'm a toy shop. All I really want is to pay for my items and go, your not Maccas. No other toy stores put so much pressure on you at counter. I'm sure staff aren't happy about the list of questions"
"Great Staff, great location, great stock, but what is with the 20 questions and the used car salesman approach to customers at the checkout that you must make your staff perform? Trying to upsell to everybody and get them to join clubs etc is annoying and clearly uncomfortable for the staff to do before having a normal customer interaction.. If that is standard practice then I dont think I will be returning"
"Great store, was just there. 2 staff at checkout, me waiting. They were joining something to do with store. Skinny staff member (male) came up and when one staff member finished they went off together. Sorry to leave the product near counter but not good enough."
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