FRESHIES ISLAND GRILL AND SEAFOOD BOILS

"was very disappointed went to this restaurant. First time in Cairns as an islander I was excited to go here. very disappointing there were groups of young people working there waited for nearly two hours to get my food. almost after an hour of waiting someone came to me and said there was no mussel and someone has to run to get it where it nearly 9pm i came there around 7.(I was like what the heck). They didn't even spread the table cloth properly at my table and they gave the wrong sauce for my seafood platter. i ordered for rice and they brought chips and i told them straight that i didn't order for fries and she didn't even say sorry and just walked away and brought the rice with angry face . Filthy pathetic customer services. Make sure you serve every customers equally. Thanks"

"A few improvements can be made to enhance the overall experience of Freshies. 1. The listed address needs to be corrected online. It made locating the venue difficult especially since we are not locals. 2. The phone number listed does not pick up calls. We rang numerous times and unfortunately could not get through. 3. Upon arrival, we were not greeted or shown tables/given a menu. 4. The music playing in the kitchen was really loud. Pair that with the blaring music next door from the bar/pokies area. It was overstimulating, to say the least. 5. We waited over two hours for our meal (with a 1 and 3-year-old in tow). 6. The kids' meal we ordered (fish and chips) came 1.5 hours later. 7. As a result of our two-hour wait, we were finally served our meal as the restaurant was closing down for the night. We had also ordered two containers of rice but it was not brought out with our order. As I queried the young lady about our missing rice, she informed me that they 'had none left' (it was past closing time). Rather disappointing considering this could have been prevented but for the wait. Overall, despite my experience, I can say that the lady running the restaurant and all the staff are lovely. There was a young gentleman who offered us free jugs of soft drinks. I would just recommend they get additional chef/cooks to speed up the waiting process. Further, ensuring that phone calls are answered so customers can place their orders ahead of time would make for a better experience."

"We came in for a quick pub dinner, only to find the Freshies Island Grill! The menu options are incredibly affordable with huge portions of excellent hearty food. We left with full tummies and happy hearts - the family running Freshies are a true treat and Cairns is so lucky to have a genuinely great dinner venue!"

"Once I figure out how to dislocate my jaw I'll be set. One of the best burgers I have had in years. Big. Juicy. The bacon was mouth watering. Staff are so friendly. Make sure you bring your appetite."