Lovisa Mulgrave Road, Earlville, Queensland 4870

"Customer service is very rude here by male worker had to speak to head office about ear rings I bought I tried to take back as faulty products hoops didn't last more than 2 fortnight and only to be told I could even get my history on computer on file as it not possible as he didn't believe I bought them there and had no proof of purchase email to me or printed out said it wasn't his problem also female put hoops in my ear only too drop them on floor and put into my ear dirty not happy I have got gift card as provided proof of purchase on statements need to step up there game with service and not to fight with a customer"

"My daughter had her 2nd ear piercing over Easter here. Lovely experience, lady doing her piercing was informative, reassuring and pleasant. Thank you very much"

"I went in today to buy a few pieces of jewelry and when the lady at the counter asked if I wanted the receipt emailed to me I said no that's okay because my email was too long. I then went to say good bye and to have a good day and she didn't say anything so I assumed we were done and started to walk away. She then proceeded to roll her eyes, scoffed and forcibly push a receipt at my partner. I understand everyone has their bad days but it was really disrespectful, especially since it could've been easily avoided by a simple explanation."

"Yesterday I went in to Lovisa Earlville to see if they would be able to fix a mistake that another ear piercer had made. I spoke to the lovely Tuale and she was absolutely amazing. I felt very comfortable with her piercing my ears. Before me, a little girl was getting her ears pierced and Tuale was wonderful with her too. I ended up removing the piercing that another company did, am letting that heal, and Tuale pierced not only a third hole, but also did a helix piercing as well. I’m going back next week to get her to fix the error the other piercer made. Five stars Tuale! She is your best asset Lovisa!"

"We came in this afternoon at 3:30 for two sets of piercings we had a booking that was put in the book for that time and we arrived 15 minutes before the booking. Another lady came in without a booking and was placed in front. We explained at the time of the booking that we will only wait around an extra hour and a half at the shops if we can definitely get my daughter's ears pierced at that time. the lady taking the booking assured us that we would get that spot and pace us in the book. I don't appreciate staff not doing the right thing and taking the booking placed in the book first. Especially after she called the other girl to be sure she would be at work on time Not only did I leave without getting my daughter getting her ears pierced there was no apologies. I also had $20 worth of items to purchase on top of the 2 sets of ears pierced so the store missed out on the sale and I'll not be shopping there again and will definitely let ppl know how staff handle booked bookings."