Michael Hill Castletown
Kings Road, Hyde Park, Queensland 4810
About the Business
Welcome to Michael Hill Castletown, located at Hyde Park, Kings Road. As a premier jewelry store and point of interest in Australia, we are dedicated to helping you find the perfect jewelry and accessories to complement your style and budget.
Our friendly and knowledgeable team is here to assist you in selecting anything from timeless classics to the latest on-trend pieces. Whether you're looking for a watch to celebrate a loved one's birthday, a key pendant for a graduand, a diamond ring for a milestone anniversary, or a fashionable piece to treat yourself, we have something for everyone.
Since our establishment in 1979, when Michael and his wife Christine opened their first store in Whangarei, New Zealand, we have been committed to crafting distinct and appealing jewelry. Over the years, we have grown significantly, now boasting over 300 stores across Australia, New Zealand, Canada, and the United States. Our reputation for quality jewelry has been earned through our dedication to sourcing materials from leading designers and diamond suppliers.
We maintain strong relationships with our suppliers to ensure that only top-quality pieces make it through our doors. Your satisfaction is our priority, and if for any reason you're unhappy with your purchase, we want to know.
Visit Michael Hill Castletown today and let our team guide you in finding the perfect piece of jewelry that will stand the test of time.
Photos
Contacts
Kings Road, Hyde Park, Queensland 4810, Australia
Hours open
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 19:00
Friday:
09:00 - 17:30
Saturday:
09:00 - 16:00
Sunday:
00:00 - ?
Reviews
"Been today . Looking at a bracelet for my sister to match the ring she already bought off them . When looking the young girl servicing us was had no knowledge and really didn’t want to show us the bracelet. It was in a set of three . She never offered to take it off . Never offered to show us we had to ask. No won’t be buying anything else from here."
"Zero stars (really) for service at this store. I took a bracelet in for yearly treatment under a Professional Care Plan. The store attendant called me "love" and I asked her not to. She repeated it and again I asked her not to call me love. She did it a third time and again I reminded her not to. She told me it was a habit and I suggested she lose the habit. As she handed me the service document, she said, "There you go, love," emphasising "love" in a very sarcastic manner. I find being called "love" to be patronising, and other women tell me how much they hate it as well but do not know how to address it because store attendants bristle when being asked not to use such endearments as "love" or "darling" when addressing a customer. In this case the store attendant repeated called out, "love, love, love, love" very sarcastically as I was leaving the store. I half turned and questioned, "seriously?" which set her off again, repeatedly calling out "love". It was humiliating. I do hope she is not at the store when I return to collect my bracelet."
"Unhappy with return policy- my partner bought an anniversary present which was wrong color- went to return and they said “due to covid” we can’t return UNWORN earrings. Well within refund time- won’t allow refunds. Nice ladies but poorly managed"
"Worst ever. Do not recommend at all. Goid sales staff to buy but extremely poor after service. Would highly recommend other retailers for after purchase care and service."
"Dan and the staff at Michael Hill Castletown are nothing short of amazing. You are made to feel extremely welcomed as soon as you walk into the store. Dan went above and beyond to ensure I had the best possible shopping experience. Will be returning and referring."
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