The Zoo Health & Fitness 74 Charters Towers Road, Hermit Park, Queensland 4812

"They closed for a month while moving location and kept charging membership fees for that whole month. I was told by staff that they had asked the direct debit company to pause the payments, however when I contacted the direct debit company, they said the gym had not asked them to do that at all. The Zoo took a month worth of membership fees from every member for a closed gym and we were never refunded."

"Been back at the zoo for a few months now. Have not been disappointed so far. The gym is very clean and the staff are amazing. Always greeting you on arrival and willing to help if needed. The classes are great and the spin class will make you keep going back again and again. There is a crèche for a small fee so that your child can be looked after while you attend the gym or classes. The PT trainers are amazing and will help you to assist with your weight loss goals and fitness. Definitely recommend going to the zoo and the location is more central and easy offside parking."

"Our family have been going to the zoo for years..(previous and new location).. we enjoy the clean and friendly environment. Mary and Mel are always helpful and welcoming. Both myself and my teenage daughter have enjoyed PT sessions with Mary."

"Initially signed up at the pervious location for $19.99/week. This was fine as the facility was great. A few months later - they announced they’d be changing location. They should have disclosed this when I signed a 12 month contract! New location is smaller and just a terrible space to work out in. So I’m locked into the paying $20 a week for a terrible gym whilst new members only had to pay $14/week. Was told I could merge my membership with my fitness passport by one of their staff hence why I signed up for it but then was denied that and spoken to in an awful manner when I went back with my card to merge it. Money hungry and absolutely terrible to deal with when cancelling/merging my membership. Do not recommend even stepping foot in this gym."

"Very good at the sales pitch and taking your money, no help at all, signed up promised many things, support (no one available), a card for access, only to kept being told we will sort that for you next time.... never received it, other gyms far more supportive and cheaper. Never set foot in the gym since it moved, wasn't even aware it had until I was cancelling my membership which was a nightmare itself."