SmartClinics Annandale Family Medical Centre
152 Marabou Drive, Annandale, Queensland 4814
About the Business
Welcome to SmartClinics Annandale Family Medical Centre, located at 152 Marabou Drive in Annandale, Australia. Our establishment is a point of interest and a health institution, providing high-quality medical care to individuals and families.
At our practice, the general practitioners (GPs) operate Mixed Billing, meaning that a fee is payable on the day for most consultations, including telehealth appointments. We also encourage all patients to wear a mask inside our practice, and if you have cold or flu symptoms, we recommend booking a telehealth appointment for your convenience and safety.
Dr. Gavin Andrews, a highly esteemed medical professional, graduated with honors from Monash Medicine in Victoria in 1995. He specializes in Women's Health, including Mirena insertion, as well as Children's Health. Additionally, Dr. Hayley is currently not accepting new patients, while Dr. Mark has recently joined our team and welcomes new patients. Dr. Savita Kaila and Dr. Shayam have also recently joined the Annandale team and are currently accepting new patients.
Our clinic is fully accessible, with wheelchair access at the front entry and a disabled toilet inside. Our experienced medical team is dedicated to providing personalized, professional, and quality healthcare across a wide range of medical and support services. These services include women's and men's health, vaccination and immunization programs, travel health, and skin checks. Our GPs can also perform various procedures in association with your consultation, which may attract an additional fee. If you require an estimation of cost, please speak to our admin staff.
During consulting hours, our doctors may be busy and not always available to speak directly. However, they will make every effort to return your call as soon as possible. If your matter is urgent, please inform our administration staff, and they will transfer your call to our Registered Nurse, who will assist you. Please note that email correspondence to doctors is not available.
Payment is required at the time of your consultation, and our reception can provide you with a fee list. Fees may vary depending on the type of service and complexity of your consultation. For your convenience, we accept payment through Eftpos, cash, or cheque. Additionally, we can process your rebate on-site, eliminating the need to visit Medicare. Children aged 12 and under are bulk billed, ensuring accessible healthcare for families.
If you need to transfer your medical records to another doctor, our policy is to forward a summary of your record. Copies are sent directly to the new doctor upon receiving written authorization from the patient. We hold the original records for medico-legal reasons, and a fee may be charged for printing, posting, and checking the records.
For repeat scripts, patients are required to make an appointment. It is also important for patients to follow up on pathology test results. Results can be obtained by calling the surgery after 11:00 am. Please note that privacy laws restrict the provision of results to the patient or parent/guardian, and staff cannot interpret results.
For radiology results, an appointment is necessary to review x-ray results, as we do not store the x-rays at the clinic.
Our practice operates on an appointment system. If your condition requires urgent attention, please inform our staff, and your case will be triaged accordingly. If you anticipate needing a longer appointment, please notify our reception staff in advance. While we strive to adhere to our appointment schedule, the unpredictable nature of medical practice may sometimes cause delays. We apologize for any inconvenience this may cause.
Appointments can be conveniently made online by clicking the "Book Online" button on our webpage or through the "Hot Doc" app. Additionally, we offer SMS reminders for your appointments upon your consent.
At SmartClinics Annandale Family Medical Centre, we prioritize patient confidentiality. Your personal information, including address, phone number, and medical records, will not be released to any third party without your written consent. All our staff sign confidentiality agreements to ensure the security of your health records.
We value your feedback and encourage you to share any concerns or suggestions with our Practice Manager. If you are ever dissatisfied with any part of your service or treatment, please discuss your concerns with us. In the rare event that your concerns are not resolved, you can contact the Office of Health Ombudsman for further assistance.
For the 2023 flu season, the Queensland Government announced a free flu vaccine initiative. Please note that fees may apply for patients without a Medicare card. For more information, please refer to our website.
Thank you for choosing SmartClinics Annandale Family Medical Centre. We look forward to providing you and your family with exceptional healthcare services.
Photos
Contacts
152 Marabou Drive, Annandale, Queensland 4814, Australia
Opening hours
Monday:
08:30 - 17:30
Tuesday:
08:30 - 17:30
Wednesday:
08:30 - 17:30
Thursday:
08:30 - 17:30
Friday:
08:30 - 17:30
Saturday:
09:00 - 12:00
Sunday:
Closed
Reviews
"All of the staff I have dealt with are always friendly and helpful. That is everybody. The premises are clean and pleasant and there is sufficient parking most times. My own GP's appointments are usually on time or close to it with only occasional exceptions. Can't grumble about that. This practices is much further from my current home than where I used to live before 2015 when I moved, and there are a lot of medical centres closer. However when I hear of the experiences of my friends and neighbours, in comparison to my experiences with Annandale SmartClinics and my GP, you could not pay me to go anywhere else.!"
"Beautiful all round caring compassionate Family Medical Practice. Always go over and above to make things work for patient care. Our family GP Dr Savita Kaila is just incredible. Thank you SmartClinics Annandale."
"I was visiting from Canada and became very ill with a throat infection with fever and pain. After 4 days I knew I needed a doctor. The clinic got me in late in the day and I saw Dr Eva. She was wonderful- prescribed medication and within 24 hours I was feeling so much better. The fee was reasonable given I didn’t have Australian health insurance. Thank you for saving my trip!"
"Friendly helpful staff. Dr. Chaterjee is a caring compassionate doctor, always trying to get the best treatment for his patients and does not shove you out the door, but listens to your concerns. All family members go to this clinic."
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