Kennedys Electrical–Spare Parts & Service 101 McLeod Street, Cairns City, Queensland 4870

"Bought my dishwasher in for quote on repair. I called 3 times to see how they were progressing with it and was told they were real busy! They got back to me 7 weeks later and said it was ready to be picked up and it cost 140 dollars to change the on off switch! I asked where my quote was before going ahead and fixing it and they said it was not written down on the job card by the sales desk. Under duress i paid it and took the dish washer. 6 weeks later it started making the exact same noise so i bought it back as the parts were still under a 3 month warranty and specifically told them that if there was any other work needing doing that was not covered by warranty to call me as I was not impressed with them just proceeding to fix it last time with out my approval. 5 weeks later they call me up to tell me it is ready to be picked up and it would cost 120!! for parts and labor that weren't under warranty. So in 6 weeks after it was supposed to be fixed and running fine it had apparently developed a leak and a bunch of other problems!! But when I took it in it had no water under the machine and I had only used it the night before as it was still running just making a zapping noise from the on off switch again. After Complaining about them not consulting me a second time before repair she took the labor off the bill making it a total of 78. So in conclusion after 3 months of no dish washer and 200 plus dollars later you to could have a second hand dish washer.... Save your self the pick up and drop offs, the down time of the machine and dealing with Kennedys slow and dishonest services and just buy a new one. PS second time I have decided to leave the machine with the crooks and just buy a new one instead and will not be returning to use there services anymore as there service is not what it used to be."

"I had them attend to fix my machine machine while I was at work. I came back to a scribbled note on a scrap paper telling me that they were missing a part and couldn’t complete job. It also said for me to call back during office hours and re-book to have someone come out again. I called the next day and was told they were busy for a week. I am a mum with 3 kids and had no washing for a week. When the guy finally came back it was not fixed - BUT I did not find out until about a month later as I was travelling. On the first load I did when I returned from travel - I had same problem so I THIS time I WENT IN and spoke to them in person. They didn’t believe me as it had been a month. I literally had to prove I was away and had to ask them to come out again. It was finally “fixed” but they had to use another tech as “Callum” was only new. A week later and magically all these other charges were sent to me. I didn’t pay them. Now maybe 5 months later and the machine is showing the SAME problem I had them attend to fix Useless customer service, useless response time, useless warranty on Their own workmanship. Hands down THE most USELESS company i have ever dealt with!!!!"

"Don't waste your time. They replaced the internal door on my dishwasher as it was leaking. 6 months later the bottom seal has come away (which was part of what they replaced). They advise that to fix, the door is covered under warranty, but their labour charge is not! Absolute joke."

"My washing machine wasn't working. Repair man arrived as arranged and when I was still having issues, I rang and a repair man came out again the same day. All good now - 50c was stuck in hose! No complaints re service. I originally called another local company who were the authorised agents for my brand of washing machine. I was advised that someone could not come out for 2 weeks!"