H&R Block Tax Accountants - Shailer Park 59 Bryants Road, Loganholme, Queensland 4129

"Tracey made us welcome with her manners and welcoming smile and the whole process was quick and easy when everything was on file. Have already booked for next year with Tracey"

"Very approachable and honest. Follow up hard to get because they're rarely open at this time of year and their hours on the Web don't match the site hours."

"H&R Block have prepared my tax since I moved to Australia 9 years ago, and they've always done a great job... but the last 2 years at the Shailer Park Branch have been exceptional. Tracey is everything you want in a tax consultant. Friendly, efficient, professional and meticulous. Her manner just puts you at ease. I couldn't be happier. 10/10 Tracey. I will be back year after year. Thank you."

"This office has done our tax returns for a number of years. They are pleasant and polite and ATO has not complained about the preparation of our returns. Each year there is someone different doing the returns and some are more efficient than others. We got lucky this year with Angie Collins who was particularly efficient and exceptionally friendly."

"Arrived on time to a cold, unwelcoming reception. Waited close to 25 minutes with no acknowledgement. Agent was extremely flustered and I felt that I was intruding in their time. Refund process was very slow, not personable at all and I didn’t feel that I was ever set up to successfully get the highest return possible which HR Block Shailer Park claim to find. I had a log of all my days working from home and provided this though the agent took some very round about steps to calculate it different - then charged me additional for the pleasure of them doing it, even though I had the log as requested from my previous tax years. I queried why I was being charged $174 for a basic tax return (I am in a marketing/account management role - nothing particularly in depth, no side business, no additional incomes or investments). The agent replied that it was because they had to do some complicated calculations for my work from home status - though I had a log and provided it to them the whole time? I challenged this and that I had to wait 25 mins without acknowledgment or apology to which the agent agreed and charged me $144 (still the highest I’ve ever paid). My return was 50% LESS than last year. The only reason I provided a 2 star and not a 1 star is that the agent allowed for me to call Medibank who’d not provided my info to the ATO for some reason and came up with a solution for me to receive my refund when my initial bank account wasn’t accepted. I left feeling angry and ripped off. Other colleagues I’ve spoken too in similar work from home set ups who saw an accountant did not have the same experience as me or get charged huge fees. I would not recommend HR Block Shailer Park (or anything HR Block if this is a standard practice)"