Surfcoast Holiday Rentals Torquay

"Screen door off the hinges totally, dishes dirty, not enough dishwashing detergent or garbage bags (1 of each, 4 night stay), informed we could use all resort facilities but untrue, dirty carpet, two beds pushed together to make a king bed (!!), gave us the key to a different room which locked us out of ours, the digital access cards don't let us into gym etc, no wifi, bath clogged and didn't drain during shower, the windows aren't cleaned and have writing on them (so dirty!), bathroom smelled like wet dog on arrival. TV remote batteries were flat, no casting capacity (couldn't get any of the new phones to connect) Awful! Do. Not. Bother. Staff were lovely though."

"They were helpful every time I rang them with a problem or a question. They even came out when I couldn't get the DVD player to work."

"We booked through this company for white water apartments. Called up at 12:18 to check with front office to see if we could check in early, staff member jacinta said housekeeping still needed to clean the room and therefore we couldn’t have an earlier check in. We called again at 1:36pm and Jacinta let us know that our room was ready for check in however, upon arrival - The floors had not been vacuumed - Draws and cutlery were filthy - Half of the pot plant outside had soil tossed onto the ground - Fujitsu aircon blows hot air - Fans don’t work - Safety hazard in the shower (broken glass which they’ve used a slab of tape to hold together) - Front door and hallway light don’t work - Dishwasher didn’t work - Wifi does not work so be prepared to eat up your 5G. - No cameras in the elevator or HALLWAY - Clock is out of battery - despite us having to wait “housekeeping” to clean our room prior to check in. We called Jacinta again and told her “why we had to wait to check in if housekeeping didn’t even clean the room” and her HOSTILE response was “im gonna have to check with them” she said she would call me back and didn’t. 20 minutes pass and someone from housekeeping arrives to our room and says “did you need a vacc?” Minding you we had already VACUUMED our own room because it felt disgusting to be stepping in sand and broken Pringles. We told her that we vacuumed and she scratched her head and goes “oh” then goes on to say “cool” and walked out. No apology for the filthy room from housekeeping nor Jacinta. Very poor service. Don’t bother wasting ur money unless you want to sleep with the bed bugs."

"All went well. Staff at office was polite and courteous and helpful. Property in a nice condition. But the water pressure in shower over bath was poor. Other then that all was good. And will definitely come back again"

"We booked and paid fully for a beacfront resort Torquay for a family of four . The advertised studio suite ticked all our boxes. To our dismay, we found out the studio suites is lived in by it's owner, hence it was an air bnb experience which we never want to live in after our first air bnb experience in Queensland. It was not advertised as such, or we will have not booked into . Hence we felt cheated to have paid so much for an air bnb experience. Two of the cupboards were chain locked, giving us little space to organise our belongings. It was also such an eye sore to look at the chain locked! Another cupboard was filled with things which was no use to us but was cleared upon request. The kitchen spaces were all filled with unnecessary owner's crockery, leaving us no space to organise our pantry stuff which we brought to prepare meals. The sofa bed's mattress were so springy that it would be more comfortable to sleep on the floor!. The floor mat in the kitchen were dirty and sticky to our feet. The carpet was also not cleaned enough. Will never book anything via Surf coast Holiday as we do not wish to be cheated again. We would however like to give credit to Ms Michelle, their housekeeping customer service staff. She is the first ever customer service personnel we have come across (since moving to Australia 10 years now ) who knows what customer servicing is. All customer service personnel should learn from her . She did her best to make our stay in the studio unit as comfortable as she could in her friendly and warm welcoming tone. Thank you again Mitchell."