Nick Scali
203 Colac Road, Waurn Ponds, Victoria 3216
About the Business
Welcome to Nick Scali, your premier furniture store in Australia. Located at Waurn Ponds, Colac Road, 203, we are your go-to destination for all your home goods needs. Whether you're looking for a new sofa, dining set, or bedroom furniture, we have everything you need to transform your living space into a stylish and comfortable oasis.
At Nick Scali, we understand the importance of protecting your furniture investment. That's why we offer a comprehensive 5-year protection plan, ensuring that your furniture remains safe from accidental stains and damage. With this peace of mind, you can fully enjoy the centrepiece of your home without worrying about everyday mishaps.
What sets us apart from other furniture stores is our commitment to customization. All our lounges can be tailored to suit any size or style. Whether you prefer a sleek modern design or a classic and cozy feel, our Nick Scali exclusive range allows you to personalize your sofa to perfectly fit your home. Our knowledgeable staff will guide you through the customization process, ensuring that you find the ideal piece that reflects your unique taste and lifestyle.
With over half a century of experience, Nick Scali has earned the trust and loyalty of countless customers. Our dedication to quality craftsmanship, attention to detail, and exceptional customer service has made us a leader in the furniture industry. When you choose Nick Scali, you can be confident that you are investing in furniture that will stand the test of time.
So why wait? Visit our store today and discover why Nick Scali is the preferred choice for furniture in Australia. Whether you're furnishing a new home or simply updating your current space, we have the perfect pieces to bring your vision to life. Come and experience the Nick Scali difference for yourself and let us help you create a home that truly reflects your style and personality.
Photos
Contacts
203 Colac Road, Waurn Ponds, Victoria 3216, Australia
Opening hours
Monday:
09:00 - 17:30
Tuesday:
09:00 - 17:30
Wednesday:
09:00 - 17:30
Thursday:
09:00 - 17:30
Friday:
09:00 - 17:30
Saturday:
09:00 - 17:30
Sunday:
10:00 - 17:30
Reviews
"Which company doesnt allow customers to pick up items? The one star is for the Gentleman's great service. Thank you. What I will fault.... I went into Nick Scali Waurn Ponds today to buy a rug. I was ready to pay when I told the staff members at the counter "I will collect it next week". Her response was "No pick ups, delivery only". I said, "but it's just a rug and I have a van, I don't want to pay a delivey fee when I don't need it" to which she responded "it's company policy" I walked out. This company clearly doesn't care about customers. Poor. Sale lost."
"Steer Clear of this company. Have been waiting for 19 weeks so far for 2 lounge suites when I was told 10-12 weeks possibly 14. Every time you ring their number you get through to a call centre and they tell you something different every time.The salespeople don’t care once they’ve got your order you are of no interest to them. Sent email to store management in Waurn Ponds and still haven’t had a reply 3 weeks later. On the 3rd Jan I called and they told me one of my suites was in stock so organised delivery for today 11th January. Arranged to work from home all day but Couches didn’t arrive of course - apparently delivery wasn’t booked in properly. No communication what so ever. Now next delivery time is another 2 weeks away. I have never dealt with any company as bad as this their customer service is the worst I’ve seen. I would never recommend them. I just hope to God that the lounge suites are good quality when they eventually arrive."
"Paid in full in June and had in writing that the sofa would be delivered by mid September. We were told the furniture was made in a factory in Dandenong, Victoria. Only found out it is made off shore when I rang dispatch because it was late. Sofa was weeks past agreed delivery. Communicating with Geelong store was almost impossible. Lies and excuses. Went into the store a number of times to complain. There is never anyone shopping there and I can now see why. The sofa is great but the company is shockingly run and do not care about the customer. Was promised free delivery but again this was a lie. Still waiting for head office to ring me and refund delivery fee. I will never recommend this company."
"Pete and staff are extremely accommodating. We had looked at a lot of furniture stores to replace everything in our home as we were due for an upgrade. Pete listened to our criteria and spent a lot of time with us to help us choose the perfect couch, while serving others as well, in a balanced and professional manner. Pete ended up introducing to us a couch that we would never have looked at and it ticked all of the boxes. Naz helped us patiently choose our new dining/bedroom/living room furniture. Other staff were friendly and the store had a friendly atmosphere about it. The quality of the product is just beautiful. We purchased during the sales so very happy with the price reductions. (and when the couch price dropped again 2 days after our purchase, Pete accommodated that price drop) Love that we got to buy Australian wood. Our wait time was reasonable considering the circumstances the world is in now with getting products in. It does hurt a little to pay an amount for each product for delivery but if you calculate the delivery to us and the payment of the drivers it works out reasonable and with us living 3 hrs away it was very convenient. I also like that by getting the products delivered to us, NS will come and pick them up again if something is wrong. Pete's aftercare service has been nothing short of professional and caring. The knowledgeable friendly service that Pete and the team gave us made our shopping very enjoyable!"
"Pete the store manager has been great to us! He gave us great prices on great furniture. We ended up furnishing our whole home with Nick Scali, as we love there style and especially their quality. Pete has definitely looked after us and we will continue to shop there!"
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