Vanessa's Nail & Beauty 200 Crown Street, Wollongong, New South Wales 2500

"Had a horrid experience at this place!! Went for a standard gel manicure and was charged $50. 2 days later, the colour on one nails started peeling off. 4 days later , 3 of the other nails started peeling. When I returned to ask why this happened, they started yelling at me. Both the owner and her brother were extremely rude and started blaming me for the colours peeling off within a few days, accused me of picking at my nails, having unusual nails which are not compatible with gel polish! Finally offered me a $15 refund or I pay $17 to get the entire manicure done again. Will never return to this place again! Please avoid at all costs."

"Kind, Gentle, Caring, and very polite. When they noticed a knick on my thumb they wasted no time making it better. They also play movies for entertainment which I enjoyed. The end result is beautiful. I will definitely be returning. They accept cash AND card which is wonderful."

"Went in at 9am and waited until 9.15 when they actually opened. Asked for a manicure and toe nails painted, there was only.1 worker at this stage. 2 other people walked in after me for manicures, they were both done by the lady prior to me. I was in there for and hour and a half, due to the other worker arriving and working on other new customers while I sat and continued to wait and was charged $145 for shellac nail polish and gel overlay on my natural nails (on my hands only and shellac only on my toes) I’ve never been charged so much for paint on my toes and gel on my natural nails. I would have been happy to pay this had my nails not have been left in a horrible state afterwards. I paid for a manicure but my cuticles were not touched, she ended up cutting me with the blade on one finger and I was left with the gel and polish all over my fingers and hands. The owner told many customers half way through their service they had to go and get cash out also as they don’t accept card. This should be discussed prior to the service, as should the price because their pricing information doesn’t reflect what they actually charge. I will never go back. Save yourself the trouble and go elsewhere!"

"I was charged a whooping $75 for a fresh set of acrylic nails with basic shellac on top. Such an outrageous price! The most I have ever paid for this was $55. However usually between $35-$45 at most places. When I questioned them, I was told it’s because they removed my shellac…which is absurd. $20 to remove shellac? Do they charge that each time you go there on top of doing the job? They also got me to send them money via a bank transfer and wouldn’t take EFPOS - even though before I went in, I told them that I only have EFPOS. I’ve never in my entire life had such a sketchy experience.. Never going to this place again. Feeling fooled, tricked and manipulated."

"Do NOT go to this nail salon. Went in to get acrylics done and whilst the shaping was nice she made almost all my nails around the edge bleed! My fingers are still very sensitive and sore days later and red and swollen, could potentially get an infection. NOT a good look. Furthermore I asked for just gel done as it was $50 and once my nails were done Vanessa said that it would be $60 all up I asked why as I had only gotten gel done and she told me she added shellac on top! I had NOT asked for this. Further she tried to make conversation with me about taxes and stuff and proceeded to ask my what my annual salary is? SO RUDE and UNPROFESSIONAL. At the end she made me pay in cash. I never carry cash on me and she proceeded to make me withdraw money from the ATM which was not my own bank so I was charged a fee for that! If you're going to have cash only then bloody put it on the front door!!"