Icon Footwear 117 Collins Street, Hobart, Tasmania 7000

"I've been visiting Icon the last three years when visiting Hobart, for their amazing selection of great-looking, high quality and functional shoes. In particular I go for the German brand Trippens, which are architectural works of art and comfort. Last time I checked, Icon are the ONLY stockists in Australia, so it's a real privilege to be able to try from their curated selection. On each occasion the staff have been knowledgeable and helpful, with really genuine beautiful personalities. This is a must-do for any visitors, and a real gem for those lucky enough to live locally. I'll see you next Dark Mofo!"

"Great range of shoes and very helpful staff. I was most impressed by the fact that they stocked spare laces, shoe creams etc and were therefore able to supply everything I needed."

"I've been shopping here for years, and a recent experience purchasing some gorgeous boots really cemented how much I like what Icon Footwear offers. Service is fantastic with staff who know me and give me terrific advice, products are always the finest quality, and the after care is amazing - Icon repair and give great advice on care and extending the life of your shoes. It's a fantastic place to get shoes. I'll be shopping here well into the future."

"Avoid. Believe the negative reviews. And just look at management's responses to those. Tells you everything you need to know. From my recent transaction with them on the phone, this is a try it in the shop/buy it online situation. Their service skills show that they are not interested in making any leeway for local customers. So why support them as a local business? Detail: General staff is ok but management is incredibly poor. I called to make a hold on a pair of shoes and was told I could do so and that I would be in within the next 2 days. The agent on the phone who was back and forth with the manager said that she (the manager) do that took. The agent took my details but then said, after the manager interjected again, if anybody was to come in and ask for that size they would sell it to them. To which I answered, "That is not a hold. Not to worry, I'll buy it online." I could hear the female manager in the background very reticent to want to make the hold anyway. Whoever she is, she doesn't care about customer service or that locals want to support her shop. I'm sure she'll have some reply that is very much in line with what she was like from what I could hear over the phone. Any other professional business establishments are usually happy to hold things, unless they're on sale. Not so this shop."