Mercure Charlestown 109 Madison Drive, Charlestown, New South Wales 2290

"The hotel was fine overall, the staff were remarkably helpful and friendly. Meals were well prepared and tasty. The rooms need updated, especially the bathrooms."

"I was thrown by the mixed reviews about this place, but what was amazing about this Mercure; was there was someone to check me in on arrival as I turned up after hours, I would advise ringing ahead if your going to be late which is what I did, the gentlemen that served me was so accommodating and informative. The swimming pool and outside spaces we're well kept, and the bar restaurant entrance way and breakfast areas were really well kept. I am aware that this is a older motel and really loved that my room had a private varander overlooking the valley. My bed was reasonably comfortable and the shower and bath were adequate. I loved that their was a variety of channels on the telly. The kitchenette has a jug and basic amenities and rooms are cleaned daily with fresh towels. There is a utility room which is free to use having both washer and dryer, ample parking around the rear end of the building. I also booked the breakfast buffet on my last day which I wished I had of booked everyday I stayed, as it was delicious and had a really good variety, the bar and restaurant area overlooks the pool and is a really nice space to catch up or make dinner reservations if you are wanting to entertain. I really loved my stay at Mercure and enjoyed visiting local surf beaches before and after work."

"3 room changes for 2 of my travellers. Day staff friendly. Night staff not friendly. Restaurant food great when dining in, terrible when via room service. I had someone else’s hair all over my spare blanket. Parking was good. Room was average. Quite outdated. I couldn’t get the heater to turn up warm enough so felt cold all the time Housekeeping was kind enough to get me another jug of fresh milk when I ran out. There was a group of 5 of us. There is more as part of my review that the staff of mercure are well aware of but I will not include here. Mercure went to great lengths to recompense for an unfortunate situation, for that I am grateful."

"The decor was a little dated, with peeling wallpaper and obvious high traffic marks in the carpet, but the staff were lovely, and some good options available with the breakfast buffet. The location, almost halfway between Charlestown square and Westfield Kotara, is really handy, and quite central to many places around Newcastle. We had a good sized family room and were quite happy with it. The toilet paper wasn't topped up during our stay, which was irritating, as we did run out on our check out morning, but that wouldn't stop us from staying here again."