Results Laser And Cosmetic Clinic - Woden Westfield 111 Keltie Street, Phillip, Australian Capital Territory 2606

"Extremely disappointing. They canceled my appointment as they were under staffed, and booked me a day when I am unavailable and the day was after my voucher expiry day. Even though I mentioned I am not available on that day. Then asked me to call and reschedule and said they will extend the voucher. Now they are neither they are rescheduling nor they are refunding. So unprofessional and irresponsible."

"I paid money for 10 session for the laser treatment. As per the staff I did and she said that after 10 session you have to come once or twice a year just for touchup. I finished my session on November 2022. I did underarm, Brazilian and full leg, it was on offer. Whenever I went to do my monthly laser treatment, the staff finished my all treatments in 15 minutes for whole parts (underarm, leg, Brazilian). Now my hair growth on underarm, full leg and Brazilian is even more (three times more) than the normal previous one before laser treatment started. I paid more than $1100 but there is not even 1% results from the laser. The hair in all treated areas started growing after 1 months drastically."

"I payed for the ‘Fat reduction, full stomach’ package for roughly $400 when they had an awesome deal on about 3.5 months ago. I’ve tried booking about 5 maybe 6 times now and every single time THEY have cancelled because; - They didn’t have someone who could perform the treatment -The cord from the machine had broken and they had ordered a new one that would be here the next week (it wasn’t, not even two weeks or two months later) -Now they don’t have the machine? Today, we booked again after waiting yet another month to give them time however again no machine. I’ve spoken with the team a few times about receiving a refund as they do not have the equipment for this treatment and it was the only thing I was interested in however they have a no refund policy apparently despite them advertising and allowing me to buy a treatment (4 actually) knowing they cannot provide it. $400 is not a small sum, especially coming from a single mother of three kids (two being twins) and if I can’t be guaranteed a treatment I deserve a full refund rather than the option to use the $400 towards another treatment with them-especially given I now know they cannot be trusted to tell the truth- why would I was any sort of treatment from them? I’m not risking being told one thing and having another happen."

"The treating staff member was different every time and they did not seem to agree/understand what each of the other members had done with me. Each of them I encountered lacked in professionalism. I had placed a complaint after my first visit in August 2021 and till date no one has contacted me to resolve the matter. I had prepaid for 4 sessions so had to go back to the service. Very unhappy with the results! What a waste of my hard earned money!!"

"The worst customer service team ever! I have prepaid for 6 treatments based on the therapist recommendation who also advised to get results the 6 sessions will need to be over 6 consecutive weeks! I only did 3 over the 5 weeks period as there was continuous rescheduling hence I decided to cancel and demanded a refund for the remaining 3 sessions! After numerous calls and back an forth emails with customer service I got a reply from a Paulina advising that they would only refund $200 instead of the $300! I questioned it and requested for the area manager to call me and I’m yet to receive that call! It’s been 2 months now and I am yet to receive a reply to my email from Paulina and/or a call from the area manager Claire. Absolutely terrible service and certainly the business does not care about customer satisfaction nor values customer retention!"