Direct Freight Express 13 Couranga Crescent, Hume, Australian Capital Territory 2620
About the Business
Welcome to Direct Freight Express, located at 13 Couranga Crescent in Hume, Australia. Our establishment is a point of interest for individuals and businesses seeking reliable freight services.
At Direct Freight Express, we understand the importance of efficient and timely deliveries. We strive to provide exceptional service to all our customers. However, we want to inform you about the current challenges we are facing due to recent flooding and bushfires in certain areas.
Although we have resumed freight services in areas previously impacted by flooding in early January, we regret to inform you that the Kimberley Region of Western Australia is still experiencing delays. These service restrictions are expected to persist for the next 12-18 months. We sincerely appreciate your patience and understanding during this time. We kindly request that you consider the extended delays when consigning to these areas.
Additionally, the ongoing bushfires in the surrounding areas of Dubbo have caused further delays in pickups and deliveries. We apologize for any inconvenience caused and assure you that we are working diligently to minimize disruptions.
To provide you with accurate information, we would like to inform you that transit times to certain areas may be longer than usual. We are doing our best to ensure that your shipments reach their destinations as quickly as possible. However, road closures have led to the temporary suspension of services to some areas. We appreciate your patience and understanding during this challenging period.
At Direct Freight Express, we prioritize customer satisfaction and are committed to providing reliable and efficient freight services. Despite the current challenges, we assure you that we are working tirelessly to overcome these obstacles and deliver your goods as soon as possible.
Thank you for choosing Direct Freight Express. We appreciate your continued support and understanding during these unforeseen circumstances.
Photos
Location & Phone number
13 Couranga Crescent, Hume, Australian Capital Territory 2620, Australia
Hours open
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 20:00
Saturday:
09:00 - 20:00
Sunday:
09:00 - 20:00
Reviews
"Had a parcel due for delivery, tracking said on truck to be delivered, nothing came, rang to find out and told by dispatcher, we don’t have enough drivers, we will try fit it in for the next day. Next day comes, they lost an item due to be delivered. 2 days later the item turned up. Would not recommend using DFE. If I could give 0 starts I would!"
"Thought I'd try them again. Once again let down. Was told 8am delivery Rang at 10am was told before 12 Rang at 12 and was told it hadn't been loaded and then told 2pm. Not sure why they need to lie all the time. The lady abused me when I asked why they told me 12. She said. I was being generous and she was tempted to not even send it due to me calling and asking for an eta."
"This is the worst possible service I have ever come across. I have been at home all day waiting for a parcel to be delivered only to see on their website that delivery failed and a card was left. Interestingly there was no card left either so clearly the person has not even made an attempt to deliver. This is the third time this has happened with these guys. I am now told they will attempt it tomorrow and I should be at home all day because they cannot confirm when they may attempt delivery - AM or PM. Terrible and rude service"
"Parcel is 3 days late. An ‘investigation’ assured me the package would be delivered today…nope. Customer service is exceptionally poor and staff are abrupt and unhelpful. The sub-contractor conducting the delivery consistently refuses to answer their phone and as a consequence DFE has no idea where my parcel is. More concerning they appear not to care. They will start another investigation but will not commit to a delivery date or keeping me updated on any progress apart from an e-mail at their convenience. A poor company, using poor sub-contractors with poorly trained and contemptuous customer service staff."
"Tracked my order from vendor using Direct Freight Express over the course of a couple of days. On the day of ETA of arrival, I get an email before 08:00 saying it's onboard for delivery. I am active around the house since 7:30 and suddenly when I check at 9:45, the tracking says that it was not delivered and a card was left. 1. Doorbell did not ring, I do not live in a mansion and I can hear trucks and vehicles come and go. 2. No card was left. What do these drivers actually do and where do they go?"
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