CBD Dental Surgery 19 Young Street, Southport, Queensland 4215

"I was provided with a voucher from QLD Health to receive dental care, and was instructed to attend this clinic with this voucher. I had not received a voucher like this before, and was not aware of the rules and processes surrounding them. From the moment I walked in, her manner of speech and general demeanour was horrific - I felt genuinely disturbed and unwelcome in their clinic due to Kelly’s behaviour. She led me in to the treatment room and I took a seat in the dentists chair as the dentist was preparing himself to begin. She stood behind me and snapped at the dentist, suggesting he should not begin treatment, as it seemed she had an issue with whether or not they could accept this voucher as a form of payment. Her tone was appalling, belittling and truly unprofessional during their back and forth discussion about whether or not they would treat me. This went on for a good 5 minutes, and I was sitting in the treatment chair the entire time. It became clear to me that the dentist had no issue with the voucher, as he was justifying his actions in order to appease her so that he may begin treating me. I was so uncomfortable being the subject of their conversation and almost got up to leave - but thought I was already here and did not want to waste the dentists time out of respect to him as a medical professional. When I expressed my discomfort and disappointment with her behaviour, the dentist was kind and understanding, and apologised for the experience I had here - he seemed to be a genuinely nice man and behaved professionally. Due to Kelly’s manner of speaking, which can be defined more as barking rather than communicating, I would not return here, nor would I recommend anyone to attend this clinic as a result of her belittling and insulting manners. It was an extremely uncomfortable and unpleasant experience at this clinic due to her disrespect, unprofessional conduct and hostile attitude. As a health professional with NSW Health for over 23 years. I can not believe that a person like Kelly is able to maintain her employment with that kind of attitude."

"The receptionist here has absolutely no customer skills at all. She is just so rude, everytime I have been in. The actual dentist is lovely."

"Very friendly service from the staff, I was very anxious but they did a great job, the fillings look and feel great and the atmosphere is relaxed and with friendly staff, good conversation too. I certainly recommend the CBD dental surgery in Southport, it’s very close to the tram stop too if you use public transport but the biggest reason for recommending them is the quality of the work done. It’s to a really high standard."

"Dental assistant was extremely rude, did not honour the voucher I purchased and tried to make me pay double what a regular clean would be on the spot, whilst refusing to even attempt the service I had paid for already unless I payed more on the spot. Then has passed my details onto a company that takes out of your super for dental payments and is trying to get a $8000 appointment booked/paid for out of my super for their dental practice (which I would not go to again) clearly after money feels very much like a scam…all I needed was a clean that I purchased and maybe a future appointment to upkeep. Terrible experience would not recommend"