The Language Academy 75 Surf Parade, Broadbeach, Queensland 4218

"My first experience in Australia was so much better because of the English skills I've got from TLA, specially with teacher Elina. Thank you TLA!"

"Be careful new students!!! I have never been through so much disregard in this school, I have been suffering for months with the low quality of teaching, feeling of having thrown my money in the trash and wasted time. I'm emotionally and psychologically exhausted, 10 months suffering silently, you're made of beast here. I can't stand being silent anymore, I spent my entire exchange quietly with fear, from school wanting to deport the students. Since the environment we should learn, we ended up becoming a hostage, being forced only to attend to keep the percentage of attendance acceptable. There are less than 2 months left for my course to finish, I'll be able to finish my course with the help of psychological treatment, that's what I got from this school. And I believe there are many students who don't say anything because they feel threatened as I felt, but now for me it's over I just want these two months to pass as soon as possible to finish this horrible experience almost 1 year suffering silently."

"hello everyone, I want to share a situation that many students are going through here at school. First of all, I want to make it clear that I tried to talk to the school many times, and as expected, they don't respond or simply don't pay attention to what the students say. I feel here without a voice and I say the same to the teachers. I recently sent this email: “ Dear TLA I am writing to express my deep dissatisfaction with the excessive number of tests that we are required to take every week, and the lack of content that is being delivered as a result. As a student, I feel that the amount of testing that we are subjected to is unreasonable and counterproductive to our learning. Over the past few weeks, I have noticed that we are being given multiple tests per week, with little time to prepare adequately for each one. This has put an enormous amount of pressure on me and my fellow classmates, and I believe it is adversely affecting our ability to absorb and retain new information. Furthermore, I have noticed that the frequency of these tests has come at the expense of our class time. As a result, the material covered in class has become increasingly limited, and we are not receiving the full benefit of the curriculum that we have paid for. I believe that this situation is unacceptable and is causing unnecessary stress and frustration for students like myself. I am respectfully requesting that you review the current testing policies and consider reducing the number of tests we are required to take, while also ensuring that we are receiving the appropriate amount of content during class time. Thank you for your attention to this matter. Sincerely,” By the end they they didn't answer me and continued to treat us as if we were just money in their pocket and not a person. I do not recommend this school to anyone."

"Very strange business. I enrolled in a course I was unable to commence due to serious health issues. I first tried contacting the teacher to receive materials so I could at least study at home and get something from the course. The course promises a study book but the teacher said no materials were available and recommended Duolingo?! I was told no refund was possible and when I challenged this due to compassionate circumstances, was told it's not fair on the school when people withdraw from courses! I found out they hadn't actually explained to admin (who don't return valve) why I had withdrawn... So now I'm waiting for them to 'consider' this but each time I call I just get told they will communicate by email. So I'm still waiting 2 weeks later. Definitely out to make money and impossible to talk to anyone other than the receptionists."

"The new rule is that if you are not at the door by 8.15 am, they will NOT let you in. You have to wait outside until 9 am. Being that I can show the parking ticket in which it shows that I was in the complex before 8.15 and I wasted time looking for a place for my car. This school is not cheap. but just as they demand with the arrival time we must begin to demand better conditions since they promise personalized classes with a maximum of 10 students per course and we are more than 14, the classrooms do not have windows and there is not enough space to spend 5 hours there indoors."