Sea the Gold Coast Whale Watching 95 Marine Parade, Southport, Queensland 4215

"I do NOT recommend this company to anyone. Please, avoid it and book elsewhere if you want to save your nerves and money. My husband, our daughter, and I were supposed to go on a small boat watching whales on the 19/08/2023 at 8:30 a.m. We are very disappointed. On the 19/08 in the morning we were told that we should have paid for the third ticket for our 3-year-old daughter since the tour provider AquaAdventures doesn’t have the option of a free ticket for a 3-year-old child. Also, we should have booked three tickets instead of two since the boat is not allowed to take more than 12 people on each trip, and this itinerary small boat on 19/08/2023 at 8:30 a.m. was fully booked. In the morning on the 19/08 discussion between Mister Lean, Miss Fiona, and me I provided information taken from Viator that I was ensure that I don’t need to pay for our 3-year-old daughter and she still is able to go on a small boat watching whales. I twice asked for a refund, but this requirement was refused. Here is the part from a chat with confirmation that our 3-year-old daughter will be free. ( 6m 42s ) Florence: I see here that we just need to book for 2 adults since your daughter will be free. I'm just going to put a special requirements that you are with your 3 years old daughter. We paid for the booking via the link that agent Florence sent during this chat. Another chat was with agent Brian Joshua. He confirmed that the 3-year-old kid can go to the whale watching on the small boat. The part of the conversation [10:51:19 PM] Brian Joshua - Customer Service Agent: Yes. Your daughter can go. Also, in another chat with tour provider Ague Adventures the lady Kira Jarman sent the booking confirmation when in special requests there's information about a 3-year-old kid, and the booking was made for two adults. At the meet point on Saturday 19/08 miss Fiona said that they were not able to take 3-year-old kid on the boat but they could make an extension. BUT! If we wanted to go with a kid, we could not do it on Saturday since the boat was fully booked (are we supposed to leave our daughter on the land?). Miss Fiona said to me that she could reschedule our booking to another day with ONLY paying for third ticker for our daughter and she would send a confirmation booking in the Saturday morning. By the end of the Saturday, I didn't receive ANYTHING from them. I requested for a full refund. It was refused again reffering to we came with a reservation for 2 people but with 3-year-old kid which it was confirmed by THEM in a booking and chats. In totaly we paid 238 dollars, we didn't see the whales, we didn't get refund and we even didn't hear any SORRY for this. THE MOST HORRIBLE EXPERIENCE IN MY LIFE."

"Small boat whale watching tour is highly recommend. Got so close to the gentle giants today. Leon and Fiona are so friendly and knowledgeable. We will definitely come back next season."

"The best way to watch whales is in a small boat. “ up, close and personal”. Bec is so wonderful, always trying to give us as an opportunity to get great photos. What an amazing experience with so many whale sightings."

"Great day trip for young and old! Enjoy a return boat ride to South Stradbroke and walk to the beach with lots of wild life and scenery to enjoy."