Myhealth Robina 4270b Robina Town Centre Drive, Robina, Queensland 4226

"I went here to see a GP because of my ingrown toenail. The GP persisted in making a microbiology test for me although I did NOT require for one, and the GP did NOT inform us that there will be any cost on the test. However, few weeks later I received an invoice from a company named Sullivan Nicolaides Pathology, referred by the GP that I had, claiming that I made a pathology medical service. I called MyHealth, and the receptionist claimed that they "can't do anything", and I "have to call that pathology company or call my insurance center", and hung up before I could say anything. I then tried to call back again, but the front desk hung up straight away. The poor attitude of the receptionist and the action of recklessly charging customers without informing makes me very disappointed."

"I've told them numerous times to stop sending mail to my po box. STOP IT! You need to update all your contacts and patient's with your actual address and make sure noone has my po box. I just throw your patient's letters and doctor's letters in the bin. Update your address otherwise your intended recipients are not getting their mail. Not my problem ;) this has gone on for over 2 years now. And no I'm not going to redirect every letter that is accidentally in my po box. If I did that I'd be doing at least 2 or 3 a week. Please deal with it at your end. Thanks in advance. I'm over it and I'm sure your patients are too."

"Very bad reception. No friendly, no good explanations, you don't know that a good reception is the face of your clinic, it's fundamental and basic of any business. I cancelled my appointment only for the bad response from reception. I prefer to find a place with nice and friendly people."

"After having an ageing doctor at a previous medical practice who, on 3 separate occasions, printed off other patients' blood results and gave them to me, I realised it was necessary to find a new doctor. After a few tries, my Skin Care doctor suggested I try Dr Freya Paton. At first, both Dr. Freya and I trod carefully with each other as I am a retired Nurse Manager, but I very soon realised how well Dr. Freya concentrates and listens. Dr. Freya has helped me through 5 or 6 major surgeries and countless pain procedures plus heart investigations under anaesthetic over the past few years. Her medical judgement is second to none, so those reviewers criticising her, appear not to have given her a chance. Dr. Freya is a reserved person initially, but I can reassure anyone reading this review, that she listens to her patients and will take on a specialist on your behalf if need be. She makes certain to follow-up test results too. We get on extremely well and respect each others' professional backgrounds. Maybe those making criticism of this doctor should know that she too understands bad pain due to her badly fractured ankle last year. I can honestly say, as a retired Nurse Manager, that Dr. Freya is the best GP I have had in 20 years. Other doctors in this practice have also treated me with helpfulness and respect when Dr. Freya was having her own ankle surgery. We downsized for health reasons but still travel a half hour to see Dr. Paton. FOURSTARS for my doctor. The loss of a star is for Molly, one of the receptionists, who struggles to handle her workload. A smile wouldn't hurt. Staff are human too. Treat them badly, expect non cooperation! The profiles of negative reviewers indicate they are Negative Nancy types also now known as Karen."