Currumbin Clinic 37 Bilinga Street, Currumbin, Queensland 4223

"Terrible admission staff. I was told off in an email for not being clear yet she was the one who confused 2 patients I was trying to admit and wrote the wrong name of the patient in the email. Very poor admin service provided by a mental health service. The first contact is incredibly important. Uncaring rude administration support. Rude++ they dont answer the phone very much. Takes 3-4 times to get an answer in an email. For a $7500 stay per week the admin staff should care!!!! Took 4 days and calling them twice to call my client for an admission."

"While I was treated as inpatient for 8 weeks, everything was fine. The nurses are great and really care about us. However, after I left and started going to the day program groups no one (excepted some facilitators) cared about my struggles. Deb saw my struggle and kindly asked Vanessa to help me find a psychiatrist that would be able to see me once my doctor was away. Vanessa said she was going to try and for last three weeks I haven’t heard from ANYONE! I called the clinic many times trying to talk to someone and no one seemed care about me. The answer I got today was: “I said I was going to try and I couldn’t find anyone”. One simples call to let me know would be great once I’m on the dark and by myself leading with everything. Felt let down and careless. Feeling invalidated and hopeless. Thanks Currimbin Clinic for your poor consideration about human being! Sorry for those who were amazing to me! Fernanda Carolo"

"Doctors: Great Facilitators: Great Psychiatrist: Mostly Great. Nurses: some are sub par, these people you will encounter regularly. I think it's pretty good that the facility spaces them out on each shift so the patients know they are garbage. Do not send your family member here if they have PTSD. The nurses will likely leave them in their room and let them starve. --One particular nurse will:-- Go into the common room to treat patients like garbage. I assume the nurse gets paid 50 cents per day per patient she makes have a bad day, because this nurse could have retired 95 times over, but she loves her job so much she just keeps coming in. When a patient is having a PTSD episode they probably will make it worse. Then demand an apology. Which is rightly so this police officer should be greatful the nurse is tossing his cell. If another patient removes him from the situation that patient will be warned. Ask patients to take out a handicapped patient who may or may not have leave. I guess the nurse doesn't read files? That's right folks patient removed from room to prevent meltdown bad, patient handicapped removed for no reason, good. Make accusations of patients stealing items. With no complaint about stolen items. Just for funnsies. Look if a patient is putting away their food they just bought, let them know they aren't fit to exist. Break into a patients bathroom while they are showering to do a visual check on the naked patient so they know the patient okay rather than just a normal verbal check. Look there's nothing truly more magnificent than a clock watcher. Patients will be allowed to slam doors. Play loud music. Punch holes in the walls. Patients will be allowed to try attempt directly outside the facility a patient will stop them. Patients are encouraged to have melt downs. Sleep with the door open. Leave the door open and the TV on and up loud. But if you talking quietly in the walkway at 9pm to a patient that has PTSD hates crowds noisy environment, that's suddenly not allowed. But only some nurses will check on them. Maybe. Yes one nurse is allowed to do all this and more. --Other nurses will:-- Not chart patients pain meds. After being asked multiple times and the patient having the pain meds on them. When there is an increase in medication the patient may not get ANY medication, this includes anti psychotics, pain medication, ADHD medication. CBD oil or anything of the like is not allowed. Give the patient sleeping medication at 7pm. If you forget your meds well you aren't getting them. If there is an issue with any nursing staff be prepared for the patients leave to be "misinterpreted" when the patients file states clear for extended leave. After that be prepared for certain nursing shifts not to even check the patients file for this and just state they are not allowed any leave. If they are even with a family member be prepared for the patients leave to be given by one shift and revoked by another. Don't make waves sunshine or you will have a bad day. Do you want to wait 2 weeks for TMS because you will. The food is pretty bad. It isn't even the cooks fault, the facility is trying to save money so be prepared some horrendous meals. Some Tuesdays patients will get Parmigiana, those days are pretty good. I mean if you added another cheap comfort food Thursdays patients might have an okay time. But why do that when there's the culinary delicacy known as steamed fish, truly the fish that John West rejects, or hotpot, chicken cutlets, pork steaks with the consistency of boot leather. Does the patient have a disability? Are they blind? Are they unable to walk unaided? Well they will not mentally be in a better state upon leaving. Does the patient have a back injury, well the beds are worse than a hospital ICU bed. This is nature's way of saying the patient is spineless. You are looking at one walk out a week Does the patient not like their psychologist? Well they aren't going to have a good time."

"I rang the clinic to check on availability. The receptionist gave me the name of a doctor still taking patients and advised me they would call me when they received my referral. When my GP sent the referral through, I waited for weeks, so I made a call. What seemed to be uncomfortable questions for reception, I received a text message later that day advising they received my referral. A few days later, I received another text message informing me they would not offer me an initial appointment due to limited availability. The service could have been better. Reception seem to change their vibe, i.e. get their nose out of joint, when a prospective client ask essential questions. A wasted month, now I have to begin the process again on someone else's waiting list."

"So validating but so atrocious that so many have left reviews that exactly echo my experiences. I have been badly scarred by this place by various staff members over several admissions where I was desperate for treatment. Also well overdue for a refurb, they charge you enough for a stay. Only thing going for it is it’s near a beautiful beach."