Move In Removals 356 Military Road, Semaphore Park, South Australia 5019

""I over paid by mistake and never got my money back...even though they knew that I over paid" Do not use this service, they are deceiving and not honest. I paid a deposit of $85 which covers one hour, I then paid at the end of the job the full amount by mistake as I should have paid less the deposit. I then call Harry Deol (the person that I have been dealing with) and he assured me that I will get a refund within a couple of days...these passed and nothing. Contacted Harry again and said that the accounts person was away and that it will be done the following week (until this point I was reasonable happy with the response) however the refund never happen. I called and email Harry several times with out any answer, by now I knew that they have just out right kept my money and I wasn't going to see it again. I email through the "contact us" in their web and never got a repose. If you want an honest company do not use this people, it is better to pay a bit more and make sure that you are dealing with a professional company and not a bunch of opportunistic people!"

"I do not recommend using this company. The workers are extremely unprofessional. My job was double booked - I had been told they would come between 8-9am then the next day they called and said 10-11am with midday the latest. I was assured it would be before midday as I had booked in carpet cleaning. I called at 1 to see what was going on only to be told the drivers were at caloundra and would not be at mine until 5-6pm! Absolutely ridiculous. I also got quoted 2 hours for the job and got charged for 4 and when I questioned the driver his response was "did you want me to fly there". So extremely rude. I should also mention I have asked to speak to the manager twice now and have not heard a peep - its been over a week. Do yourself a favour and steer clear of this joke of a company."

"STAY AWAY! - Worst removals company I've ever dealt with. Firstly, the ad was misleading with the price being "$95 per hour (SEVEN DAYS) with no other options on the ad, to which I was then told on the phone it was $105 per hour with a flat fee of $40 for petrol, although the ad said "We don't charge for any hidden costs i.e. Travel time, fuel....". One removalist/truck was 50 minutes late and nothing happened until he showed up. According to my client, the removalist said he "had a big night" - how unprofessional. On the work order/invoice it said both trucks and bother removalists would be there between 7-8am. One driver arrived at 8am and the other at 850am - nothing was done until 850am. The removalists also made significant marks on the walls of my clients new home, one has actually put a hole in the wall as shown in the pictures. And WORST OF ALL they broke my client's 65 inch LG UHD TV and denied that it was them and refuse to provide any kind of solution, apology or compensation. In fact, there was no apology for any of the above. They continue to tell me that they sent "their best team" to this job and they don't believe this is their doing. I would not use or refer this company to anyone."

"WARNING! If you value your time and furniture DO NOT go with these guys! I moved interstate for the first time from Adelaide to Melbourne. As I went travelling for a while first all my things were stored in a storage unit 45 min drive from where I was living temporarily. My moving nightmare began when Move In Removals failed to communicate the correct time they will go pick up my things, it was 9am, changed to 12-3pm, to 3pm then 3:40pm. With most of my day wasted on this, they finally arrived with a large truck with clearance height of 3.2m where as the storage warehouse was 3.1m. After failing to park the truck closer to the storage unit, the office called again and said they have to come back the following day with a smaller truck! Having had most of my day wasted on this, the manager of the storage warehouse offered to take the keys and let them into my storage the following morning. A week later I had organised for the removalist to arrive at my Melbourne place at an earliest possible time, and they offered me between 8-11am. I had my brother in Melbourne for the day to help out but by 12pm still no phone calls or removalist. I had to call the office again and was then told they were running 'a little' behind and will be at mine between 4-6pm! Again with ANOTHER day wasted, I was quite annoyed seeing as I only had help for that day, so they put me on a priority list and the removalist finally came at 2pm. When my furniture started arriving, we started realising a few problems. I knew and understand some scratches sometimes occur and knew some of my furniture had existing damages however, a part of my couch arrived with a foot missing, and another one with its foot broken, my heater was completely smashed and broken, and finally the legs to my dining table were missing! At one point the removalist brought in a large cushion that wasn't even mine! Some of these, although not ideal were things able to be fixed or easier to be replaced. But no legs for the dining table??? I called the office straight away and someone said they will get back to me by 6pm but didn't. I called the next day, and someone else then said they can't locate the legs and can't do anything about it, and that I'm lucky they didn't charge me the $200 for them bringing the wrong sized truck on the pick up day! (How am I meant to know what sized truck they will bring? I don't even know what kinds of trucks there are!). I was told they have photos of the damages already so I demanded to see them, again I had to wait till the next day for them to send me this(?). I called in two days time as no one rang me back, conveniently the guy I spoke to wasn't in office that day. So I spoke to another person, still no photos, no apologies, and I was told again they need to call me back. Again no one did. I called a day later and conveniently the last two people I spoke to were unavailable. This guy I spoke to this time out right blamed me for these problems- telling me he was looking at photos of my dining table and how scratched it was, when he finally sent me the photos they were of my bookshelves and I have my dining table top and it is not scratched. So he clearly has no idea what my concern is at this stage. He then finally sent me photos of 'proof' of existing damages, but none of them explained my damaged heater, couch footings and missing dining table legs! I was then given a number to call to upper management and when I did call it was an automated machine telling me the number is not available! I have never received such bad service like this before! I had wasted so much of my time throughout this experience. And each time I had to call them I had to get so furious again. It was definitely added stress to moving house interstate. I only heard about them when I compared removalist quotes online. With such a horrible, disgusting and disappointing experience I do not believe they should even be considered as an option for anyone!"

"Customer service on the phone was a little dicey but I heard good things about these guys from a friend who moved with them. I'm glad I followed through with it- they were great, didn't damage anything and moved all our stuff in a reasonable time frame. They are much cheaper than most other removalists (while still having some insurance for damage in transit). I've moved with a few other companies of varied price range and yes there were 2 that I'd say were better but they were about 60% more expensive. If you want premium service you have to pay a premium price."