Flight Centre Burnside 447 Portrush Road, Glenside, South Australia 5065

"A big Thank You to travel agent Sam, who helped us arrange flights to Europe. Exceptional customer service. It's so good, when you have someone who actually spends time with you, doesn't try to rush you out, and puts an effort into what they do. Thank you Sam, you'll do well in this industry!"

"If only all travel companies could be this efficient and accommodating! Big shout out to Elise for her efficient and personable assistance with our forthcoming trip. Planes, trains and accommodation were sorted seamlessly, taking all the hassle away from us. Last minute changes were managed without fuss and I couldn't be happier with what Elise was able to put together for us and her management of our variable circumstances. Thoroughly recommended in every respect."

"I don’t just book my flights there, over the years you have all become friends. You got me back when I was stuck in Africa when Covid hit. You spare no effort to make my trips go like clockwork. Even when things don’t go that well you work tirelessly to fix it or organise the refunds. A big thanks you everyone there, always helpful, friendly and lovely. Andrew, Gary, Elise, Alicia, Becky, Ruby, Candice (and anyone I accidentally left out) You are a great team!"

"In planning a Europe trip, my husband and i have spoken to 5 people at this flight centre. The first 'customer service' person was one of the MOST rude and dismissive people i have ever come across (doing my best not to mention her specifically here). We had 2 meetings with her out of necessity in planning our trip and during the second meeting i had to keep my mouth shut the entire time to refrain from bringing myself down to her level. Since then, we have spoken to various team members, all promising to 'get back to us' etc only for our attempts to get answers to be ignored. I have been spoken over, spoken down to and just when we thought we found someone who understood the concept of 'customer service' we have been let down again with the excuse of 'we are busy'. I'm sure readers of this review will feel my sentiments when i say that we are ALL busy which makes the excuse i was given even worse. The disregard for our time and our financial commitment is shocking. My advice for those of you looking for a positive experience in planning your trip, go elsewhere. Note: Responding to the generic flight centre response below, it is evident that you are missing the point yet again (don't you love the spin of 'it is difficult to respond to everyone immediately' as if that was our expectation and we are the unreasonable ones?! Meanwhile... 2 weeks later...still waiting). Delayed response is merely ONE of a MYRIAD of issues with the customer service received. What is the excuse for the dismissive attitudes we encountered? What is the reason for being spoken down to or spoken over? What about when your staff ask us to send them an email and at our appointment 2 weeks later, they say they haven't even opened it (is my time less valuable than theirs?). Is this the supposed 'value' we get when we are charged for the 'captains value package'? We have been patient and we have even given your team the benefit of the doubt thinking maybe it was just one person at your centre. 5 people later, it is evident that customer service means something quite different to your team."

"While I understand the issue with staff shortages, I don’t understand the need to be miserable and deliver terrible customer service. Basically answered my own questions and would be better off booking everything myself. Was a pointless visit…"