Bassendean Family Practice 39 Old Perth Road, Bassendean, Western Australia 6054

"Dr McAuliffe is from far the worst doctor I have ever seen. It come to work not even showered and with some clean clothes, his long nail are all full of dirt, it's discussing. His office is a mess, hasn't been clean and organised for weeks. When you try to explain your condition, he doesn't look at you, ask any questions, don't show any interest. When I asked for a referral, he ask me why I wanted spend $300 to see one of the most respected dermatologist in perth, is it serious to say that for the worst doctor ever ever met ??? This guy is a total joke, don't waist your time and your $72 with him. He shouldn't even be allowed to practise with his methods and hygiene."

"Honestly this Family Practice has been very helpful to me specially Dr. Warren for over 10 years but unfortunately receptionist this afternoon 21/03/2023 was very rude and unprofessional. I came in to the practice and waited for her to speak to me because she was on the phone talking to someone. I stood there for a good 4 minutes waiting for her and yet i was ignored. Went to the toilet and sat down thinking i will be called anyways because its normal for this practice to be late for the appointments. Waited for 1 hour to be told that Im not in the patient line up. It is very disappointing the way she spoke to me that it is my fault that i didn’t grab her attention to be in the patients line up. And her excused is she thought Im with someone else yet i was sitting on my own and she can see me over the receptionist desk. Didn’t even have the decency to ask why i was sitting there for a good 1 hour. Take note i called her to tell her im coming but I will be late for 5 minutes. I am a receptionist and i would never to this to a patient knowing that they are going to medical problems."

"Nothing but good to say about Dr Julian Charles. He is meticulous in his approach and makes sure that you are up to date for vaccinations etc. He spends a great deal of time to explain each problem that my wife or I may have, and what are the options. I believe that he checks his notes on me before he sees me. He is always behind time because he just can't help putting in a little extra with the patient he is with. Well worth the wait. At the age of 76 I've seen many doctors; and I can say that he is the best of them. I don't know how he keeps up with the pressure of having so many patients obviously wanting to see him. Very popular."

"I have no idea what other physicians from this practice are like, but Dr John McCauliffe displayed nothing but arrogance, apathy and the least amount of compassion I have ever been shown by a medical practitioner. I have no problem with being told I was not able to receive a mental health plan because he didn’t have a background or history, but when a patient tells you they have recently come off antidepressants, you at least show awareness for their potential head space and mental health. I felt like a hindrance from the moment I walked in to his office. He avoided eye contact, and told me it was, and I quote, “inappropriate” for me to ask for this assistance. There are ways to communicate with people. Clearly he has never learnt them. I felt like a child being scolded. The most upsetting experience. The only saving grace, the kindness of the woman on the front desk. So incredibly disappointing."