BOSS Outlet 11 High Street, Perth Airport, Western Australia 6105

"Went to Hugo Boss DFO to find a gift for my Nephews Graduation and the Manager Brayden was so helpful and friendly, he went above and beyond to put together a matching set and accessories!10/10 would recommend!"

"Sold defect clothes under clearance section. Arrogant staff blamed customer for not inspecting the clothes properly prior to the purchase and misled customer with their non-compliant return policies. That particular staff should be aware and respect Australian consumer law. Obtained from ACCC website: “Consumer guarantees apply to all purchases and cannot be removed or reduced by a business’s terms and conditions. If clothing or accessories are faulty –for example, your fascinator falls apart or the zip on your dress is broken - take them back and use your rights under the consumer guarantees.” In particular, consumers should be aware that: Retailers can’t refuse to provide you with a remedy because the goods which are faulty or defective were bought on sale or at a clearance store. Your consumer guarantee rights apply equally to sale and clearance items. Signs stating ‘No Refunds’ or ‘No refunds or exchanges on sale items’ are unlawful – they are misleading because they imply that it is not possible to get a refund under any circumstances, including for faulty items. In fact your consumer guarantee rights still apply, including the right to your choice of a refund, repair or replacement where there is a major failure of a product you have purchased Retailers can’t seek to restrict the period in which you’re entitled to a remedy under the consumer guarantees, for example, ‘No refunds after 14 days’. Your consumer guarantee rights don’t have a specific expiry date and can apply even after any express warranty period has expired."

"Overall good experience. I think the manager has changed recently and this has made a positive impact on the feel of the place. The staff seem happier too. I felt comfortable walking around without the pressure of having to buy something"

"I've found the customer service to be very helpful, bright and enthusiastic. I was gifted an item that did not fit properly, and was able to exchange it without incident. The staffed helped me find something that fit better, and even made a extra sale. Will definitely visit again."

"Really awful and tricky customer service. I’ve been told this is their store manager Anna’s rule - no more business after 5.30, however, the published business hours until 6pm. I hope the owner to know - his/her brilliant manager is trying her best to keep the money out of the store and destroy the business a.s.a.p. :D"