Riverton Family Doctors 189 High Road, Riverton, Western Australia 6148

"A lot of great doctors here. Friendly and very understanding. Dr Jutti is my go to dcotor but Dr Moe and Dr Cynthia are both equally as good."

"There are good and bad doctors in this practise. My first few check ups went without a hiccup. However when I went to get my holter removed, the attending 'doctor' seemed to have problems with that. She was very condescending to me for not knowing professional medical knowledge and barked at me for wasting her time. She then proceeded to call her boss while playing with her hijab, asking how she should do her job. Overall, she was very unprofessional and didn't seem to know basic medical knowledge herself."

"I went to this practice after so many recommendations, Dr. Ramesh Jutti is very friendly and professional, so are the Nurses. The reception staff needs immense improvement in customer service and professional behavior. I had booked appointments with Dr. Ramesh Jutti before and reception had them scheduled on wrong dates and time, had I not called for rescheduling one of my appointments, I would have wasted my leave, time and money. And still they got it wrong. After reaching there for my appointment, when I let the reception staff know there were mistakes by the staff and they had booked me with the wrong Doctor, she said you should have called !. I had to wait 2 hrs because the Dr. said he was not notified of the patient's arrival and reception kept saying "you are next" or you should have told us you have arrived. Every other patient arriving after my time was being called and all this after I arrived 15 minutes before my appointment time. For another appointment that I had booked 2 weeks before (I was given an appointment card with the times and dates written by the reception staff who booked me) I called to confirm day before and was told, " the girls made a mistake and there is no appointment booked for the test you are talking about, do you want us to cancel it". I asked the staff how can you cancel an appointment that is not made? and she kept parroting the same lines again and again, until I said fine cancel it then. I am very disappointed by the reception staff and felt harassed by all the bad customer service they are offering. The practice needs to respect their patients time and their own standing in the community and should reflect on their service and make much needed improvements."

"I've seen my new doctor once, just booked 2nd appointment. She is lovely, listens and answers all questions. Reception staff are very nice. A great, convenient spot in the shopping centre. Very Happy Update, been there several times now. They're all lovely people. I'm very pleased I chose this Medical Practice"